What are the responsibilities and job description for the Configuration Specialist position at Technology Recovery Group, LTD.?
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TruWest Holdings is a private holding company that scales companies in the enterprise technology space by providing strategic leadership, operational expertise and financial resources. Privately owned by the Kennedy Family, it operates subsidiaries located in the United States, Canada, UK and Europe. TruWest Holdings’ portfolio includes TRG, a global managed service provider; Inversion6, tailored cybersecurity solutions; River Capital Finance, equipment leasing / financing; River SaaS Capital, debt and equity investments for B2B SaaS businesses; and Sibling Revelry Brewing, a craft brewery and taproom. Headquartered in Westlake, OH, our environment, culture, and benefits are second to none. We make sure everyone lives and breathes our core values. From senior leadership to interns, everyone is evaluated on the same criteria. With a basketball court, pickleball court, golf simulator, full-scale gym, brewery and restaurant, we strive to provide a space where our employees can take advantage of our work hard, play hard philosophy. The Configuration Specialist will work on our team to configure device settings and install applications on mobile devices - smartphones, tablets and more. Essential Functions
- Adjust, calibrate, configure and deploy devices per customer specifications
- Install operating systems and software; Windows, iOS, and Android
- Diagnoses, tests and repairs malfunctioning devices
- Must be capable, and comfortable with operating various PC base test programs, documenting repairs, and utilizing our database to log his / her work.
- Must be organized and detailed oriented.
- Must be a problem solver and have a positive approach to every challenge
- Self-motivated and ability to work in a fast paced environment
- Must be able to follow written instructions
- Maintain and update of our service management systems used in creating service request orders Qualifications
- Successful candidates are resourceful individuals who will always be looking for opportunities to make processes more efficient.
- Experience working with mobile devices; tablets, smartphones, etc.
- Expertise with Operating Systems – knowledge of installing, deleting, and creating partitions.
- Ability to cooperate with others to give and receive information both verbally and in writing / via email.
- Ability to apply knowledge and work independently as needed.
- Must maintain regular and reliable attendance to the satisfaction of management
- Ability to operate a computer and other position related technologies
- Must be able to work flexible hours as needed
- Must be able to clearly and confidentially communicate with TruWest employees and other stakeholders
- Must adhere to all TruWest Values at all times
