What are the responsibilities and job description for the Sales Support Specialist position at Technology Recovery Group, LTD.?
TruWest Holdings is a private holding company that scales companies in the enterprise technology space by providing strategic leadership, operational expertise and financial resources. Privately owned by the Kennedy Family, it operates subsidiaries located in the United States, Canada, UK and Europe.
TruWest Holdings’ portfolio includes TRG, a global managed service provider; Inversion6, tailored cybersecurity solutions; River Capital Finance, equipment leasing/financing; River SaaS Capital, debt and equity investments for B2B SaaS businesses; and Sibling Revelry Brewing, a craft brewery and taproom.
Headquartered in Westlake, OH, our environment, culture, and benefits are second to none. We make sure everyone lives and breathes our core values. From senior leadership to interns, everyone is evaluated on the same criteria.
With a basketball court, pickleball court, golf simulator, full-scale gym, brewery and restaurant, we strive to provide a space where our employees can take advantage of our work hard, play hard philosophy.
Sales Support Specialist. This position is responsible for managing the relationship between all departments of The Assigned Client Group and Strategic Clients.
RESPONSIBILITIES:
- Ensuring all orders for assigned clients are shipped same day
- Interfacing with client to resolve any deployment related issues
- Producing client-specific reports
- Reviewing invoices and making any necessary changes
- Responding to pricing inquiries
- Ensuring accurate pricing is established in the system
- Acting as a consultant for product related questions and requests
- Responsible for ensuring full penetration of assigned client business
- Managing any special deployment projects as requested by client
- Providing any training or education on the online order entry system
- Customizing the order entry system based upon individual client needs
- Testing new system functionality as it relates to specific client needs
- Delivering quality reports to clients on a regular basis showing our performance related to contractual SLAs
REQUIREMENTS:
- Previous Account Management experience
- Experience delivering client-focused solutions based upon their needs and our abilities
- Proven ability to manage multiple projects simultaneously while paying attention to detail
- Excellent written and verbal skills
