What are the responsibilities and job description for the Sr. Collections Specialist position at TechnoSmarts, Inc.?
2 Positions
5 – 6 month contract. Potential to extend/option to hire
Client: A major global corporation and leader in their industry with annual revenue over $100B and employing over 250,000.
Overview:
Serve as an integral stakeholder in the deduction collection process with a key account. Manage collections and post-audit recovery to reduce non-working trade at top accounts. Assist with credit team related to post-audits to ensure appropriate tracking and timely. Provide trend analysis to senior manager to aid in escalation of issues to sales leadership.
Role:
- Work proactively with category account managers to review and analyze post-audit claims/deductions to determine validity and if invalid, will seek repayment from the customer.
- Provide trend analysis on post-audits to leadership to ensure understanding of high-risk areas.
- Collaborate with credit on support and post-audit deductions.
- Support compliance to company terms and policies.
- Propose solutions and process enhancements to streamline reporting and responsibilities amongst multiple stakeholders.
- Participate in external calls with customers to discuss issues and challenges related to post-audit collections to ensure timely repayment.
- Propose actionable solutions to business challenges by performing root cause analysis.
- Lead business review meetings with regional general manager, credit, and any other necessary stakeholders to ensure proper escalation of any issues and trend analysis on post-audits.
Qualifications:
- 7 – 10 years collections experience.
- Strong data management and analytical skills and be able to deliver the message to non-finance professionals.
- Experience in analyzing data and providing trend analysis.
- Experince in deductions management is a plus.
- Excellent execution skills in a changing environment and ability to work in a fast-paced environment.
- Excellent inter-personal communication and the ability to influence others
- Self-starter and shows initiative and quickly learns the specifics of company customer processes.
Salary : $100
