Application Support Specialist

Hi

My name is Sushma, Technosphere Inc. I am reaching out to you on an exciting job opportunity with one of our clients.

Position: Application Support Engineer

Location: Jersey City, NJ

Work Type: Full time

Work Authorization: USC/GC only

Industry Required: Financial

Responsibilities:

• Experience with using ITIL Change, Incident, and Problem management processes.
• Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis.
• Tackle and debug system component(s) to resolve technical issues in sophisticated and highly regulated environments comprised of ground and cloud applications and services.
• Analyze proposed application design(s) and provide inputs on potential gaps or provide recommendations for optimization.
• Hands-on experience with Monitoring and Alerting processes in Distributed, Cloud, and Mainframe environments.
• Knowledge and understanding of cyber security standard processes and general security concepts like password rotation, access restriction and malware detection.
• Give in Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.
• Participate in Disaster Recovery / Loss of Region events (planned and unplanned) performing tasks and collecting evidence.
• Collaborate both within the team and across teams to resolve application issues and bring them up as needed.
• Support audit requests in a timely fashion providing needed documentation and evidence.
• Plan and implement certificate creation/renewals as needed.
• Create, Modify, and Monitor Dashboards to better catch potential issues and aide in observability.
• Strong ability to capture and analyze project requirements and translate them into technical specification(s).
• Deep understanding of all lifecycle components (code, test, deploy).
• Good verbal and written communication and interpersonal skills, communicating openly with team members and others.
• Champion a culture where honesty and transparency are expected.
• Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents.
• Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed.
• Review and update knowledge articles and runbooks with application development teams to confirm information is up to date.
• Validate and submit responses to requests for information from ongoing audits.
• Review and Complete Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed.
• Identify and implement automation opportunities to reduce manual effort associated with application monitoring.
• Partner with development teams to provide recommendations into the design and development stages of applications.
• Complete the pre-production/production application code deployment plans and end-to-end vendor application upgrade process (e.g., SNOW, Salesforce, etc.)
• Aligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; brings up issues appropriately.

Must-Have:

Application Support Engineer, Application Support, Application, Support, ITIL Change, Incident, and Problem Management, Distributed Application Support, Distributed Application, Distributed Applications, Distributed, Unix, Linux, Windows, SQL, PLSQL, PL/SQL, DB2, Oracle, Snowflake, Containers, Container Orchestration, Orchestration, Container, Docker, Kubernetes, OpenShift, Splunk, Dynatrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda, Zolda, Cloud, AWS, S3, EC2, Lambda, SQS, IAM, Azure, RDS Aurora, Postgres, Postgres Postgres SQL.

Thanks, and Regards

Sushma

TechnoSphere, Inc.

Email: sushma.pachimatla@technosphere.com