What are the responsibilities and job description for the Service Lead (Blue Yonder) position at TechnoSphere, Inc.?
Job Title: Service Lead (Blue Yonder)
Location: Phoenix, AZ (onsite)
Role/Responsibilities:
- Application Support: Provide guidance and assistance in the development and evolution of applicable Business Architecture Capability Models.
- Technical Expertise: Troubleshoot and resolve application or infrastructure issues related to Red Prairie.
- Relationship Management: Collaborate with senior business leaders, operations, risk, and compliance teams.
- Global Coordination: Represent local business requirements within the global technology organization.
- Process Adherence: Ensure adherence to firm-wide and regulatory requirements.
- Incident and Problem Management: Oversee measurement, reporting, and resolution of incidents and problems within Investments IT.
Qualifications & Experience:
Applicants should have over 12 years of experience with Blue Yonder WMS, including a minimum of 5 years in configuration, customization, and system administration, and relevant degrees and certifications such as ITIL, CISSP, PMP, and AWS.2
