Deskside Support Technician

Job Description:

· Provide onsite deskside support to the Waterloo IA location through performing the following duties

Job Duties:

· Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

· Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.

· Responsible for effective e-mail communications and ability to create and maintain basic

· documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests

· Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.

· Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.

· Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements:

· Knowledge of computing and networking concepts and fundamentals

· Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.

· Knowledge of computer security policies and a general overall knowledge of computer security concepts.

· 1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements:

· Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

Job Types: Full-time, Contract

Pay: $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $25