What are the responsibilities and job description for the Desktop Support Technician position at Techskills?
Job Title : Desktop Support Technician
Location : Richardson, Texas (Onsite from Day1)
Duration : 12 months
Job Description:
In this role, the support technician is responsible for end user support. This requires strong written and verbal communication skills. The agent will be expected to handle all interactions in a courteous and timely manner.
Responsibilities
- Reports to the onsite manager for their site.
- Troubleshooting and maintaining IT equipment onsite and remotely.
- IT equipment includes:
o Desktops
o Laptops
o Printers
o Fax machines, scanners
o Tablets
o Smartphones
- Responsible for:
o Monitoring, escalating, and resolving support tickets as per defined SLA and Governance requirements.
o Ensure timely and accurate documentation is entered into the ticketing system and updates are sent to the impacted end user.
o Technical maintenance activities as required by other teams and approved by manager.
Qualifications we seek in you!
Minimum Qualifications / Skills
- 2 years technical support experience or an associate degree in information systems, computer applications, or similar field.
- High level customer service experience.
- Fluent written and spoken English.
- Onsite starting day 1.
Preferred Qualifications/ Skills
- Relevant experience in the design, implementation, and administration of desktop services Industry recognized certifications including A , Network , ITIL, Lean Six Sigma, CCNA, etc.
- Bachelor’s or higher degree in information systems, computer applications, or similar field.
Job Type: Contract
Schedule:
- 8 hour shift
Ability to Commute:
- Richardson, TX 75083 (Required)
Ability to Relocate:
- Richardson, TX 75083: Relocate before starting work (Required)
Work Location: In person
