What are the responsibilities and job description for the Audio Video Support Engineer position at TechSpace Solutions Inc.?
Job Details
Job Title : Audio Video Support Engineer
Location : Charlotte, NC (Onsite)
Duration : 12 Months
Must Have Skills:
- Microsoft Teams, Teams Admin Center, Teams Live, Stream, Cisco Webex, Cisco Webex Control Hub, and video conferencing systems
- In-depth expertise in installing, configuring, commissioning, troubleshooting, and maintaining video conferencing devices (MTRs, Cisco Webex, Poly).
- Familiarity with conferencing and meeting connectivity across various platforms, including Zoom, Webex, and Team
Nice to Have Skills:
- Oversee multiple initiatives related to the 2025 Evergreen project, including collaboration with M365 engineering and unified communications teams. Responsibilities include managing highlevel
- Manage and resolve escalated issues quickly and efficiently
Detailed Job Description:
Technical Responsibilities:
- Extensive history of hands-on experience with collaboration platforms and tools, such as Microsoft Teams, Teams Admin Center, Teams Live, Stream, Cisco Webex, Cisco Webex Control Hub, and video conferencing systems
- In-depth expertise in installing, configuring, commissioning, troubleshooting, and maintaining video conferencing devices (MTR s, Cisco Webex, Poly).
- Familiarity with conferencing and meeting connectivity across various platforms, including Zoom, Webex, and Teams.
- Experience with planning, deploying, and managing Cisco Room OS video conferencing endpoints and Microsoft Teams Rooms (MTR).
- Knowledgeable in A/V systems, including Crestron, Sound Control Technologies, Tricaster, Biamp, Shure, and projectors (e.g., Epson, NEC), as well as BrightSign players.
Business Responsibilities:
- Maintain a proactive, positive, and professional attitude when supporting all levels of teammates.
- Full-time, in-office presence required.
- Willingness to travel locally and regionally as needed for installation, maintenance, and troubleshooting.
- Demonstrate a strong sense of urgency in resolving issues without compromising quality; must follow through in a professional and timely manner.
- Comfortable navigating ambiguity and performing well under pressure.
- Punctual, with a strong sense of ownership and attention to detail; consistently strives for excellence in all tasks.
- Team player who can collaborate with both immediate and company-wide teams, while also being self-sufficient and proactive in seeking assistance when necessary.
- Consistently maintain a positive and proactive attitude.
- Strong written, verbal, and presentation skills.
- Capable of managing time effectively, including task prioritization.
- Committed to adhering to industry standards and best practices.
Essential Duties and Responsibilities:
- Deep understanding of conferencing infrastructure.
- Oversee multiple initiatives related to the 2025 Evergreen project, including collaboration with M365 engineering and unified communications teams. Responsibilities include managing high-level designs, low-level designs, testing plans, commissioning, implementation plans, and production turnover.
- Manage and resolve escalated issues quickly and efficiently.
- Collaborate with engineering, application development, configuration management, quality assurance (QA), production support, and other technical/business stakeholders.
- Stay updated on industry trends and innovations related to conferencing and collaboration technologies
Top 3 responsibilities you would expect the Subcon to shoulder and execute:
- Maintain a proactive, positive, and professional attitude when supporting all levels of teammates.
- Fulltime, in office presence required
- Willingness to travel locally and regionally as needed for installation, maintenance, and troubleshooting
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
