What are the responsibilities and job description for the ServiceNow DPR Implementor Consultant position at TechSpace Solutions Inc.?
Job Details
Job Title: ServiceNow DPR Implementor Consultant
Location: Cincinnati, OH (Onsite )
Duration: 12 Months
Must Have
- 2-6 years of Scrum experience
- Business Analysis
- CSDM version 4
- develop strategic roadmaps
- ITIL Certification
- ServiceNow Architecture
- ServiceNow Development
- ServiceNow DPR
- ServiceNow ITSM
- Strong Communications Skills
- Training
Job Summary:
- Fifth Third Bank is seeking a highly skilled ServiceNow DPR Implementor to lead the implementation of ServiceNow Digital Product Release (DPR). The ideal candidate must have prior experience with DPR implementation and expertise in ServiceNow architecture, release process design, business analysis, and administration. Although development work is not required, the candidate should be proficient in ServiceNow development to assign development tasks and train the internal development team.
Key Responsibilities:
Implementation & Architecture:
- Lead the design and review of the ServiceNow DPR architecture to align with business requirements and best practices.
- Configure and implement DPR, products, reporting, and governance policies while maintaining out-of-the-box functionality whenever possible.
Business Analysis & Consulting:
- Gather, analyze, and document business requirements to ensure optimal DPR implementation.
- Provide expert consultation on business processes to enhance ServiceNow DPR adoption.
Strategic Planning & Roadmaps:
- Develop process roadmaps for DPR implementation and process maturity evolution.
- Assist in initial rollout planning and future scalability strategies.
Training & Development Support:
- Guide and assign development tasks to the 5/3 development team while offering mentorship.
- Conduct training sessions to upskill ServiceNow administrators and release teams.
- Technical & Process Guidance:
- Provide best practices for product creation within the CSDM v4/v5 framework.
- Assist in developing policies and templates for standardization.
- Identify and prioritize integration opportunities based on industry standards.
- Offer insights on DPR and Change Management collaboration and required adjustments.
Initial Focus Areas:
- DPR Implementation & Configuration
- Product & Reporting Setup
- Governance Policy Creation
- Customization to Meet Business Needs
- Technical Leadership & Support
Qualifications:
- 1-2 years of Scrum experience and Agile methodology expertise.
- Proven experience in ServiceNow Digital Product Release (DPR) implementation.
- Strong knowledge of ServiceNow Architecture, ITSM, and CSDM v4/v5.
- Business process consulting and strategic roadmap development experience.
- Proficiency in ServiceNow development (custom applications, integrations).
- ITIL Certification preferred.
- Excellent communication and training skills.
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