What are the responsibilities and job description for the Sr Business Process Analyst position at Techstra Solutions?
We are seeking an experienced Senior Business Analyst with a strong utility background, particularly in Meter-to-Cash Utility Billing (Retail). The ideal candidate is a self-driven, business process-oriented professional who can document, analyze, and optimize current business processes, work collaboratively with stakeholders, and drive change. This role requires a mixture of technical hands-on experience and process documentation expertise.
Key Responsibilities:
- Lead the creation of process documentation, including business process flows, user stories, and requirements gathering, analysis and documentation.
- Work with business and technical teams to drive current-state to future-state transformation in utility billing and customer operations.
- Engage stakeholders across different teams to gather and analyze business data for process improvement.
- Document and implement regulatory and related controls experience in compliance with industry standards.
- Collaborate with cross-functional teams to identify, automate manual processes to streamline operations.
- Create comprehensive Business Requirement (BRD) and Functional Specifications outlining key requirements, activities, deliverables, and timelines.
- Utilize flowcharting tools (Visio, PowerPoint, etc.) to map out business processes.
- Develop training materials and user guides to support end-users.
- Provides regular updates on project progress, risks, and issues. Uses dashboards to visualize key metrics and performance indicator
- Provide thought leadership on process efficiency and cross-departmental workflows.
- 8 years of experience as a Business Analyst in the Utility Industry (Electric/Gas Utilities).
- Expertise in Meter-to-Cash Utility Billing (Retail).
- Hands-on technical experience with business process documentation and transformation projects.
- Ability to lead and facilitate process improvement workshops with business and technical teams.
- Strong stakeholder management and engagement experience.
- Excellent communication skills – ability to interact with executives and technical teams.
- Experience with Community Solar, Customer Enrollment, or Utility Interconnection.
- Knowledge of Asset Management Systems is a plus.
- Experience working on SAP Billing and CRM Modules is a plus.
- Exposure to automation process efficiency mapping, etc.
- Experience in large consulting firms or enterprise-level transformation projects.
- Background in fieldwork, manual-to-automated process transformation, and regulatory workflows.
Equal Employment Opportunity Statement
Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender,, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.
