What are the responsibilities and job description for the Customer Support Associate position at Techtronic Industries Power Equipment?
Job Description:
Techtronic Industries Co. Ltd. is a world-class leader in design, manufacturing and marketing of power tools and accessories, outdoor power equipment and floor care for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence and exceptional people drive our culture. This focus and drive provides TTI with a powerful platform for sustainable leadership and strong growth. Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.
Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening in its Anderson, SC office for a Customer Support Associate. We offer competitive wages and a comprehensive benefits package - tuition assistance, 401(k), medical/dental/vision coverage, vacation and holidays.
REQUIREMENTS:
- High School Education or equivalent.
- Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
- Strong written and verbal skills.
- Ability to communicate well with callers using a clear understanding voice.
- Ability to professionally handle irate callers and high stress situations.
- Excellent phone skills.
- Ability to satisfy consumers and end users with minimal request for management intervention.
- Proficient with Microsoft Word and Excel, Access would be a plus.
- Weekend work required.
RESPONSIBILITIES:
- Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
- Verify and authorize warranty coverage for all callers.
- Provide helpful direction to callers dealing with warranty & non-warranty service.
- Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
- Provide callers with location to purchase parts & receive repair service.
- Work with internal customer on warranty claims, stock issues, lost or damaged freight.
- Enter orders, provide pricing and stock availability and status of order to all customers.
- Other duties as assigned.
