What are the responsibilities and job description for the Credit Analyst position at Techtronic Industries?
Job Description : Credit Analyst | TTI
The Credit Analyst will analyze big box retailer and marketplace customer accounts including collections and deductions to ensure accounts stay current. Extensive contact with customers and internal business areas are required to identify, research, analyze and resolve complex issues. Below are key responsibilities of the position :
Essential Responsibilities :
- Collection calls via email / phone made to big box retailers and marketplace accounts on a weekly basis.
- Daily review and entry to Retail Customer portals will be needed for resolution of deductions and claims. Claims types include but not limited to : shortages, compliance fines, yearly rebates, trade fund agreements, requesting proof of deliveries and matching deals to vendor agreements and pricing variances.
- Large volume deduction and claim resolution required daily through customer portals, emailing contacts and noting the status of claims into Oracle’s Trade Management module or requesting a credit memo with supporting documentation.
- Review and update Sales Ops’ investment files for big box retailers to match deduction claims to ensure all coop, trade fund and promotional agreements have been approved and identified appropriately. Complex accruals and discretionary funding reconciliation will be a daily activity.
- Daily interaction with both external and internal business partners to include : large volume customers, marketplace accounts, sales, finance trade fund and pricing team, supply chain and operations teams, and customer service and order entry.
- Ability to communicate with customers, to get proper documentation, and in some cases repayment of deductions.
- Responsible for processing and reconciling various credit card transactions (payments, refunds, chargebacks, delinquent status updates) for Marketplace consumers on a daily basis.
- Receiving phone calls from direct customers for credit card questions and resolution to issues.
- Special projects on an ad hoc basis.
Qualifications / Requirements :
LI-TN1
