What are the responsibilities and job description for the Supervisor Line position at Teco Energy?
POWER UP A CAREER WITH US
Our people are our greatest investments.
Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.
We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.
Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do.
Power up a career with us. Our people are our greatest investments.
Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.
We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.
Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do.
Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations.
Supervisor Line
Responsible for the safe and efficient utilization of employees, contractors, equipment, and material in the construction and maintenance of Tampa Electric Company’s (TEC’s) transmission and distribution (T&D) systems. Core responsibilities include maintaining compliance with IBEW contract for covered employees, completion of the plan of the week (POW), assisting with employee training and development, facilitating programs such as safety initiatives, performance reviews (PRs) and positive discipline.
PRIMARY DUTIES AND RESPONSIBILITIES
- Compliance with all Supervisor accountabilities under the TECO Safety Management System (SMS) while providing employee training, development and coaching in all aspects of Lineworker duties and responsibilities. 10%
- Document and recognize employee performance using Human Resources processes and interaction management techniques on Performance Reviews (PRs) and Individual Development Plans (IDPs). Use appropriate coaching and formal corrective action process (positive discipline) to modify off-target employee behavior. 10%
- Monitor employee development and performance in the field through frequent crew visits. Ensure all work requests are completed safely and efficiently according to the noted specifications. Provide diverse developmental opportunities for Apprentices. Monitor and coach less experienced employees in field techniques and best practices. 30%
- Ensure compliance with construction standards on work requests and coordinate work request changes with appropriate TEC personnel. Review crew paperwork for accuracy and compliance with department standards, company policies and IBEW contract provisions. 10%
- Using the principles of continuous improvement and the plan of the week as a tool, assign, prioritize, and manage completion of scheduled and emergency work on a daily and weekly basis. Balance the needs of customers and the company to ensure that work is completed in a safe and cost-effective manner. Ensure that locates and all paperwork is completed accurately and in a timely manner. 10%
- Demonstrate effective communications when handling customer complaints, problems, and other electric service issues. Train line personnel to properly interact with customers, both internal and external. 10%
- Be responsive to overtime requirements, including availability for rotating on-call duty. Approve daily time sheets and schedule crew hold-over or emergency overtime. 10%
- Interpret and administer the IBEW collective bargaining agreement daily. Assist in handling first step grievances. Proactively anticipate and prevent labor problems. Miscellaneous duties as assigned. 10%
SUPERVISION
Direct Supervision: IBEW-covered employees and others as assigned.
RELATIONSHIPS
Key Internal: ED Management, Fleet, Stores, Distribution Design Technicians, System Planning, System Service, Planning and Scheduling, Customer Service, Claims and various other TEC departments.
Key External: Customers, governmental agencies, vendors, contractors, and others.
QUALIFICATIONS
Education
Required: High School diploma or GED.
Preferred: Some college or technical-related education
Licenses/Certifications
Required: Valid Florida Driver License
Preferred: Commercial Driver License, Class A
Experience
Required: Minimum of five (5) years of Journeyman level (or above) Lineworker/Troubleshooter experience.
Preferred: Two (2) years Crew Leader experience and/or Safety Committee participation, including being the Chairman of the Safety Committee.
Knowledge/Skills/Abilities (KSA)
Required:
- A thorough understanding of the construction, maintenance and operating facets of TEC’s electrical T&D systems, and TEC’s Safe Work Practices.
- Must have the ability to become proficient in TEC’s current work management software system and basic business software.
- Demonstrated strong leadership skills, high work standards and high stress tolerance.
- Good, planning, organizing, teamwork, oral and written communication skills and the ability to accept, manage, communicate, and facilitate change.
- Requires mechanical aptitude and the ability to make successful decisions in high stress situations.
LEADERSHIP COMPETENCIES
- Champions Safety, Health and the Environment
- Takes Ownership and Acts with Integrity
- Drives Business Excellence for Customers
- Builds Collaborative Relationships
- Develops People and Teams
- Cultivates Innovation and Embraces Change
- Thinks Strategically and Exercises Sound Judgment
WORKING CONDITIONS
Work 40 hours per week with frequent overtime and call-outs in a high stress environment. Must be able to periodically work flex schedule (up to 10% of time) and respond to emergency call-outs in all types of weather conditions. May be required to travel inside and outside of the assigned service area. Ability and willingness to report to any Electric Delivery Operations Center.
PHYSICAL DEMANDS/ REQUIREMENTS
30% of the time: Standing, Walking, Squatting
70% of the time: Driving, Traveling, Sitting
Lifting Requirements: 10 lbs. or less = 75%; 10 – 30 lbs. = 20%; 30 lbs. and more = 5
#LI-SAC
TECO offers a competitive Benefits package!!
Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!
STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment.
TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
TECO Energy is proud to be an Equal Opportunity Employer.
TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.
In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.
Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.
Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.
Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.
