Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We're looking for a talented Full-Time Assistant Store Manager that will contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. They will support product flow and apply merchant and customer service skills to curate a compelling in-store experience.
Responsibilities will include :
CUSTOMER EXPERIENCE
- Cultivates an environment of genuine customer connection
- Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
- Facilitates an energized pace, positive service environment and team development
- Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer
LEADERSHIP & TEAM MANAGEMENT
Supports the Store Manager in recruiting, hiring, and retaining top talentSupports the Store Manager in creating and maintaining a succession strategyFoster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.Provides real-time feedback, coaching and training to team members, escalating issues as needed to Store ManagerTRAINING & DEVELOPMENT
Deliver world-class, in-person training (in conjunction with e-learning) to all new team membersEnsure timely completion of new hire training pathsMeet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progressSuggest improvements or new programs related to retail trainingEnsure the compliance of all training activities with established policies and best practicesWork closely with store leadership to prepare, plan, schedule, and execute new hire trainingWork closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and servicesAttend regular training meetings to ensure understanding of necessary informationVISUAL MERCHANDISING
Productive planning, presetting, and on-time execution of visual directivesSubmit store photos as requested and complete feedback given by HQParticipate in visual training calls with HQ partners to support new product launchesPartner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completedSupport store presentation through sell through and markdown cyclesMaintain in-store marketing elements and accurate presentation of store collateralWork with store manager to ensure schedule is reflective of visual set times for product launchesPartner with store leaders for new hire visual trainingOversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and propsBUSINESS OPERATIONS
Upholds and ensures compliance with shipments, transfers and restock standardsAdheres to and develops awareness around internal and external Loss Prevention proceduresSet clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standardsEncourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared visionQualifications :
3 years Retail Management experienceExceptional leadership, selling, and customer service skillsStrong merchant skills and a history of delivering financial resultsProven record of hiring and developing great talentExperienced in coaching, counseling & conflict resolutionIndependent, proactive, results-driven work ethicUtmost character, honesty, and transparencyRequirements :
High School Diploma required (College Degree preferred)Must be at least 18 years of age or olderContinually able to stand / walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory.Ability to deliver excellent customer service while implementing loss prevention practicesAble to lift up to 30lbs regularly and perform store maintenance tasksMust have reliable transportationMust be available to work 40 hours per week including weekends (Friday, Saturday and Sunday), evenings and holidays as neededFull Time Benefits :
Competitive salaryWe offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family / dependentsFree Boots!Generous employee discounts!About Us :
Tecovas was born out of a love for cowboy boots, their time-honored craftsmanship, rich materials that last, and traditional styling that always looks good. Each pair of Tecovas boots is crafted by hand in over 200 steps. It's not the easiest or cheapest method, but we're committed to classic construction techniques that stand the test of time. With 42 retail stores (and counting) across the Austin, Dallas and Southeast regions, we're bringing western goods into new frontiers and aim to be the most welcoming brand in western. We're certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!
Important note : We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we're headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual "on-site" interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you're on the fence, just give it a try!
Hiring process and disclaimer : Should you receive an offer from us after going through the interview process, a background check will be conducted prior to onboarding. The results of a background check are evaluated as part of the hiring process, but this does not mean that you will not be considered for the job based upon the results. We are an equal opportunity employer and we encourage everyone to apply!
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