What are the responsibilities and job description for the Service Administrator position at Tecta America Corp.?
Description
Tecta America Carolinas, a commercial roofing contractor, provides a full range of quality roofing services, including, commercial and industrial roofing, re-roofs, leak repairs, preventative maintenance, inspections, and 24/7 service. Tecta America Carolinas started as a small company in 1964 and has grown steadily. We are based in Charlotte, NC with a second office in South Carolina, enabling us to service both states and branch out to West Virginia and Tennessee.
We are currently seeking a Service Administrator for our Indian Trail, NC location.
The Service Administrator is responsible for maintaining accurate and on-time recording keeping relative to the Commercial Roofing Service Department's operations. This individual will perform functions to support the work order process, including but not limited to ensuring that all charges related to work orders are posted properly and closed on a timely basis. The role will process warranty and product improvement claims and handle communications with customers in a professional manner. This individual will also support the Senior Accounting Manager and the Safety Team.
Job Functions:
- Will provide administrative support to the Service Group in the day-to-day processing of related paperwork required such as Work Orders, Billings, Proposals, Purchase Orders, Reports, etc.
- Prepare and proof documents and correspondence, including work orders, letters, memos, faxes, transmittals, reports, submittals, transmittals, requests for information, and purchase orders as needed.
- Track and update logs for estimates, change orders, submittals, equipment releases, requests for information and operation and maintenance manuals.
- Maintain customer equipment database and contract renewals.
- Follow-up with service technicians to make sure their work orders are opened and closed properly.
- Research information requests.
- Schedule or coordinate meetings or appointments.
- Communicate with Service technicians and provide them with paperwork required in the field.
- Fill requests from Servicemen for forms and needed supplies.
- Make copies and prints or send out to be processed as needed.
- Prepare Operation and Maintenance Manuals prior to completion of small service projects, when required.
- Assist on close out paperwork for projects.
- Work independently and within a team on special, nonrecurring and ongoing service projects.
- Coordinate orientation efforts and assist in the onboarding of new hires
- Coordinate with Accounts Payable on filing or other administrative projects as required
- Develop periodic reporting tools and deliver ad hoc reports as needed
- Operate multi-line phone system and greet front office visitors
- Make travel arrangements as needed
- Update and maintain company directory
- Creates and issues weekly tool box training sheets to the operating units
- Maintains record keeping of all training, all DOT files and task training documents
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management in a professional and efficient manner.
Knowledge, Skills & Experience (Essential):
- Minimum of three (3) years recent facilities services administrative experience, preferably in a Roofing or Construction industry.
- Excellent Microsoft skills, preferably MS Office (Word and Excel), experience working with Outlook for e-mails, scheduling, etc.
- Must possess excellent communication skills, customer service skills to serve both internal and external customers.
- Outstanding organizational skills, excellent time management, and the ability to multi-task in a fast paced high volume environment.
- Ability to maintain flexible and positive attitude towards assignments.
- Track record of initiative and establishing priorities, and ownership of work is essential.
- Effective problem-solving ability to research and satisfactorily resolve issues.
- Must exhibit attention to detail and commitment.
- Overall this role will support a cooperative team climate conducive to maximize employee morale and productivity.
Tecta America Carolinas offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.
Tecta America is an Equal Opportunity Employer.
