Facilities Service Coordinator

Description

The Mahaney Group, a Tecta America Company, specializes in commercial roofing, steel erection, sheet metal, and facility services. We focus on safety and excellence in our work, aiming to positively impact our families, company, community, and country. Established in 1888, our mission is to provide top-notch customer service with a commitment to safety, integrity, and professionalism.

We are seeking a Facilities Service Coordinator for our Wichita, KS office.

The Facilities Service Coordinator is responsible for providing effective customer service by establishing a working relationship with clients and members of the Facilities department. This position directly reports to the Director of Service.

Responsibilities (include):

• Manages and monitors electronic data for existing and new clients.
• Works within customer portals to open, close and process work orders.
• Assists with contracts for repair orders.
• Generates weekly client invoices for all repairs completed by the Facilities department. Ensures time and material orders are billed accurately.
• Dispatches service orders within Facilities.
• Responsible for roofing and services inventory management.
• Enter service billing as needed.
• Project set up, material purchasing and subcontractor management.
• Budget management on Facilities projects.
• Works closely with Facilities Superintendent daily to understand customer and company requirements.
• Assists Facilities Superintendent with badging, permitting and other trainings.
• Assists with general office duties including but not limited to answering the phone.
• Assists with the organization of jobs and crews within Facilities, including but not limited to job set up, materials billing, scheduling of crews.
• Handle all day-to-day Facilities department business including review of daily timecards and Facilities tickets, creating Facilities tickets, scheduling, and communication with field crews and office staff.

Position Requirements:

• Six months to 1 year of related experience and/or training, or equivalent combination of education and experience.
• Knowledge of Microsoft products.
• Experience in customer service.
• Great attention to detail for data entry tasks.

Compensation and Benefits

• Hourly rate is commensurate with position, education, and experience.
• 401(k) Retirement Plan and company matching percentage.
• Individual Health Insurance paid 100%
• Group Individual Life Insurance Policy paid 100%
• Dental Insurance paid 100%
• Individual Vision Insurance paid 100%
• Additional supplemental benefits available
• 40 Hours of Paid Time Off after 90 days. 80 hours of Paid Time Off after 1 year.
• Office will be closed for 8 paid holidays.

EEO Statement
Mahaney, a Tecta America Company, LLC. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.