What are the responsibilities and job description for the Technical Service Specialist position at Tecumseh Products Company?
For over 90 years, Tecumseh Products Company has been a leading global manufacturer of compressors and related products operating in North America, South America, Europe, and Asia. It is our long history and strong brand image that continue to build our future. To help us as we advance in the next chapter of our history, we need people who are passionate and enthusiastic, willing to work in a multi-cultural environment and energized by bringing new and innovative products and services to the industry.
Position Overview:
The Technical Service Specialist is responsible for responding to incoming calls and email inquiries from authorized wholesalers and service technicians that require technical assistance in servicing and/or applying Tecumseh compressors, condensing units, unit coolers, and replacement parts. This role is also responsible for developing tools and documentation needed to facilitate the above-mentioned customers with product selection, installation and servicing, product application, cross referencing, replacement parts look-up and other related needs.
Job Responsibilities:
- Field incoming technical calls and related emails and respond in a courteous and timely manner.
- Apply air conditioning and refrigeration system/application knowledge to troubleshoot compressor and/or condensing unit operation and/or performance issues.
- Access on-line tools and reference materials to aid in responding to calls and emails.
- Develop technical and knowledge-based articles to advance customers’ knowledge for proper selection and application of Tecumseh compressors, condensing units, unit coolers and replacement parts.
- Support Tecumseh product managers in the development and review of product collateral materials, installation instruction manuals, technical papers, replacement parts and accessories, and related documents.
- Develop information needed to cross reference Tecumseh’s legacy to new product offerings. Research competitive product offerings and provide information needed cross reference competitive products to comparable Tecumseh offerings.
- Perform other duties as assigned.
Required Education and Experience:
- Bachelor’s degree or an equivalent combination of education and experience.
- At least 5 years of related experience.
Required Skills/Abilities:
- Demonstrated problem solving skills including electrical, mechanical, and diagnostic skills.
- Demonstrated strong skills set in interpersonal and communication skills (both verbal and written)
- Ability to think clearly and logically.
- Must be willing to work independently with minimal supervision and self-schedule
- Must be able to operate in a matrixed organization.
- Proven track record of establishing goals and objectives, handling multiple priorities, and completing tasks on time.
- Effective organizational and time management skills.
- Ability to demonstrate high levels of initiative and the ability to follow through on projects.
- Advanced PC skills required, with proficiency in Microsoft Executive Suite.
- HVACR industry experience preferred.
- Prior experience as a HVACR technician preferred.
Additional Information
Travel: Up to 50%
Physical Demands: Lifting a minimum of 25lbs, occasionally. Position is a desk position. Long periods of computer and/or phone is required.
Tecumseh Products Company is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, religion, sex, citizen status or veteran status.
