What are the responsibilities and job description for the BDC Service Scheduling Agent position at Ted Russell Ford Lincoln?
Business is booming at Ted Russell Ford Lincoln and we are looking to add a highly motivated Business Development/Service Coordinator to our team. We are a Ford and Lincoln President Award Winner because we have the best team in the area! Our mission is to provide exceptional experiences to all of our customers as we focus on building relationships and establishing trust to ensure the best for our customer base.
Prior Service, Call Center, or Scheduling Experience preferred
Benefits
- Health and Wellness Program
- Health, Vision and Dental Insurance
- 401(k) Plan
- Paid Time Off
- Professional and Positive Atmosphere
- Paid holidays
- Paid training
- Closed on Sundays!
Responsibilities
- Responsible for receiving incoming service calls
- Schedule appointments for customers in our three Service Departments
- Schedule appointments for 5 mobile Trucks
- Making outbound calls using the provided phone scripts
- Setting daily and monthly goals for outbound calls and scheduled appointments
- Recording hourly call, activities, contacts, and appointments
- Completing Business Development Center training
Qualifications
- Prior Service, Call Center, or Scheduling Experience preferred
- Advanced understanding and knowledge of Microsoft Outlook, Google Docs and Excel
- Ability to multi-task in a fast-paced customer service environment
- Strong typing, communication, and phone skills
- Ability to think outside the box and to ask qualifying questions of the Ted Russell Customer
- Committed to providing outstanding customer service and satisfaction
- Professional appearance and attitude
- Must be authorized to work in the U.S. without sponsorship and be a current resident.
- Must pass pre-employment testing to include background checks, MVR, and drug screen.
We are open between the hours 7 am to 6 pm Monday – Friday- must be able to work between those hours. 40 hour work week. Saturdays – rotating schedule – at least one a month
We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Call Center: 1 year (Required)
Work Location: In person
Salary : $15
