What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at Tedla Transportation?
About Us:
Tedla Transportation is a trusted provider of Non-Emergency Medical Transportation (NEMT) services in Roanoke, Virginia. We are dedicated to ensuring our members reach their destinations safely, reliably, and on time. As we continue to grow, we are looking for a motivated Dispatcher/Customer Service Representative to join our dynamic team and help us maintain exceptional service.
Job Summary:
As a Dispatcher/Customer Service Representative, you will play a crucial role in ensuring the smooth operation of our transportation services. You will dispatch drivers, communicate with members, optimize routes, and address any challenges that arise during daily operations. This role is ideal for someone who thrives in a fast-paced environment and has a passion for customer service and logistics.
Key Responsibilities:
· * Dispatching: Assign trips to drivers, monitor vehicle locations, and ensure timely pickups and drop-offs.
· * Customer Interaction: Handle calls from members to provide scheduling support, resolve concerns, and deliver outstanding service.
· * Routing Optimization: Plan and adjust routes to improve efficiency and reduce delays.
· * Problem Resolution: Address scheduling conflicts, vehicle issues, or delays in a proactive and professional manner.
· * Communication: Serve as the central point of contact between drivers, members, and management.
· * Record Keeping: Maintain accurate logs of trips, member communications, and driver schedules using company software.
· * Compliance: Ensure all trips and operations align with company policies and industry regulations.
Qualifications:
· * High school diploma or equivalent; additional education in logistics or customer service is a plus.
· * Proven experience in dispatching, customer service, or a related field is preferred.
· * Familiarity with routing software, GPS systems, and Microsoft Office Suite.
· * Strong communication and organizational skills.
· * Ability to multitask and remain calm in high-pressure situations.
· * Knowledge of Roanoke, Virginia’s geography and surrounding areas is an advantage.
· * Problem-solving mindset with a keen attention to detail.
· * Availability to work flexible schedules, including weekends and holidays, if necessary.
What We Offer:
· * Competitive pay and benefits.
· * A supportive and collaborative work environment.
· * Training and development opportunities.
· * The chance to be part of a growing and impactful company.
Job Types: Full-time, Contract
Pay: $14.00 - $19.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $14 - $19