What are the responsibilities and job description for the Bilingual CSR position at TEEMA?
We are seeking a Bilingual CSR to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Bilingual Spanish
- 2 years call center - National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Salary : $19 - $20
