What are the responsibilities and job description for the Call Center Specialist position at TEEMA?
9 Month Contract.
******All work to be done onsite in Bend, Oregon.
$21/hr
Position Overview:
We are seeking Client Support Representatives to assist with a technical deployment project for a leading enterprise client. In this role, you will provide high-quality customer support, ensuring timely issue resolution, thorough documentation, and a seamless end client experience.
Key Responsibilities:
- Provide phone support for a technical project, assisting with task completion, inquiries, troubleshooting, and resolution.
- Maintain clear and professional communication with end clients via phone and email.
- Document all customer interactions accurately and thoroughly in the system.
- Work efficiently in a structured enterprise environment, following standard procedures and protocols.
- Collaborate with internal teams to escalate and resolve complex issues when needed.
- Stay at a computer workstation for the full duration of your shift.
Requirements:
- At least 1 year of experience in a customer support role (customer service, help desk, technical support, etc.).
- Strong verbal and written communication skills.
- Excellent documentation and organizational skills to ensure accurate tracking of client interactions.
- Comfortable working in a professional enterprise setting with a focus on high-quality service delivery.
- Ability to be at a computer full-time throughout the workday.
- No travel required for this position.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and skill development.
- A dynamic and supportive team environment.
- The chance to work on an impactful technical project with a reputable enterprise client.
Salary : $21
