What are the responsibilities and job description for the Inside Sales Coordinator position at TEEMA?
Key Duties and Job Responsibilities:
Client is seeking a dedicated and dynamic Inside Sales Coordinator to join our Inside Sales
team. The Inside Sales Coordinator is responsible for providing sales support for our management team and
Outside Sales team who are dedicated to increasing market share. This is an exciting opportunity with
a variety of tasks for an experienced sales professional to apply analytical talents, critical thinking
abilities, and a strong service background to our growing luxury brand.
Job Responsibilities:
• Interacting with customers (showroom associates, homeowners, architects, and designers) and
Outside Sales team members via phone and email regarding product knowledge inquiries and
escalated problem resolution
• Outreach to showroom associates via phone to drive sales and to support the Outside Sales
team’s selling initiatives
• High level problem solving regarding escalated issues in collaboration with multiple
departments
• Assisting Inside Sales team members by being cross trained in reception duties, administration
duties, custom quoting, monitoring internet sellers, sample and literature requests, and
coordinating data within our ERP and CRM systems. (Salesforce experience a plus)
• Assisting the Display Inside Sales Coordinator with display order management (entailing
involvement in account creation with the Accounting team; reviewing product display
proposals; following up on gathering details from showrooms and the Outside Sales team;
calculating discounts; entering orders into our ERP system; working with the Shipping
Department regarding shipment instructions; tracking shipments; providing order status;
handling post-shipment concerns including returns and exchanges; liaising between the
showrooms, Outside Sales team, and Display Building team)
• Performing other related duties as assigned
Knowledge, Skills, and Abilities:
• Passionate mindset about contributing to a growing business
• Ambitious and self-motivated
• Effective and professional interpersonal relationship skills; team player orientation
• Superior communication skills (written and verbal)
• Analytic capacity for independent issue resolution
• Ability to troubleshoot ambiguous concepts and ideas
• Critical thinking and decision-making expertise, utilizing good judgment and reasoning
• Advanced experience in Microsoft Excel and Outlook, and CRM software
• Above average math skills including ability to calculate complex discounts and business math
equations
• The ability to prioritize and organize a multitude of tasks in a busy work environment
• Strong project management and organizational skills
• Perseverance to complete challenging tasks
• Exceptional follow-up skills
• Strong customer service focus
Education and Work Experienced Desired:
• Bachelor’s Degree or a combination of professional Inside Sales experience and/or training,
education, and related experience.
• Three to five years of experience in a professional role in Inside Sales, Customer Service, or
Project Management, preferably in a distribution or manufacturing environment.
