Customer Service Specialist

Job Summary
Tees and More, LLC is currently looking for a Customer Service Specialist who will be responsible for executing a variety of general administrative tasks, which include but are not limited to providing support to our managers, graphics department, production department, and customers. We want candidates who are energetic, competitive, hardworking, and persistent. Tees and More, LLC has a culture of continuous improvement. A great place to further your skill set and continue to gain knowledge and industry-leading experience at a diverse and team-oriented company.

Duties/Responsibilities

• Greet customers in person and over the phone in a friendly and professional manner
• Act as the point of contact for internal and external clients
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate information and price quotes by using the right methods/tools
• Knowledge of garment styles offered to customers and how to search vendor websites and catalogs for specific styles
• Base knowledge of the Embroidery and Screen Printing process and how it affects customer quotes, eligible garment styles and colors, and minimum orders.
• Identify customer job needs and recommend additional value-added services
• Generate sales leads
• Keep records of customer interactions, process customer accounts and file documents
• Accurately enter estimates and orders in PeachTree software
• Write and distribute email, correspondence memos, letters, faxes, and forms
• Handle cash, check, or credit card transactions and deposits at front counter
• Assist in the preparation of regularly scheduled reports
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Submit and reconcile expense reports
• Provide general support to visitors

Required Skills/Abilities:

• Customer support experience required
• Office administrative experience preferred
• Knowledge of office management systems and procedures
• Working knowledge of office equipment, like printers and fax machines
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multitask
• Strong phone handling skills and active listening

Education and Experience

• At least 2 years of customer service experience
• High school or equivalent

Physical Requirements:

• Ability to carry/lift at least 50 lbs.

Benefits:

• Company paid holidays
• Paid time off
• Employee discount
• Employee referral program
• Company incentive bonus program
• Opportunity to grow within company

Compensation: $17.00 - $22.00 per hour (based off experience)

Schedule:

• Full Time
• Monday - Friday, 8:00 AM - 5:00 PM

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 40 per week

Shift:

• Day shift

Work Location: In person

Salary : $17 - $22