IT Support

Teijin Automotive Technologies is an innovative and full-service Tier One supplier with a global presence and emphasis in development for lightweight technologies. Teijin Automotive offers employees the opportunity to join a leading edge company within the composite material industry and enjoy the benefits offered by a growing company in North America and internationally.

Essential Job Functions : Monitor and respond to support requests received via the helpdesk ticketing system, the IT Support telephone, and the IT Support email box.

• Install / upgrade all PC's and peripherals, ensuring proper configuration and network connection.
• Monitor critical systems (e.g. Active Directory, Email, Websites, SQL Databases, network and phone connectivity, backups) and initiate troubleshooting and repairs as necessary.
• Network Administration - including connectivity for routers, switches and firewalls.
• Provide IT support for user's, reporting computer or technical issues.
• Document, track, and monitor issues to ensure timely completion.
• Install new workstations using standard desktop applications and configurations.
• Perform upgrades to server and workstation hardware as needed.
• Maintain user account information including access rights, security and systems groups.
• Perform daily checklist of system status.
• Configure and maintain the Company's phone system.
• Initiate and coordinate to successful resolution various assigned IT. Technical projects and initiatives with Company, Suppliers and stakeholders.
• Monitor system capacity.
• Restore user files when required.
• Assist in the management of the Tape Backup and offsite storage process.
• Moving users - desktop computers, printers, phone configurations, asset management.
• May lead and direct the work of others.
• Other duties as assigned.

Qualifications : Ability to work non-standard hours as needed to perform system upgrades, maintenance and changes.