What are the responsibilities and job description for the Manager of Operational Support position at TEK Systems?
Overview
Who are we? We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
Why Us
We believe in cultivating an environment that breeds opportunity and encourages people to be the best version of themselves. Our team members see work as more than just a job—it’s a career built on passion, grit and ambition. From achieving personal success to lifting others up to do the same, we all rise together. We help people achieve their goals—and then some. Our culture is centered around making an impact. We believe in doing what we love and encouraging others to do the same. Whatever direction you’re headed, you’ll find talented, driven and passionate members of the TEKsystems family creating meaningful work.
Responsibilities
Essential Functions of the Manager of Operations Support:
- Primarily responsible for the technical and professional development of the employees on their team, including providing daily feedback and quarterly performance evaluations
- Escalation point and support liaison for team, field office, and customer related issues
- Management of customer accounts, including but not limited to invoicing, collections, customer service and working with client to resolve outstanding issues
- Support liaison for field office with general questions regarding the issues with the account from an operations and accounting perspective
- Responsible for overseeing the day to day operations of their account(s)
Qualifications
Qualifications:
- BA / BS degree in Business, Finance or Accounting preferred
- If applying externally, must have 1-3 years management experience
- If applying internally, must be a Sr. BOA or equivalent in level and at least 9 months in total tenure
- Ability to provide a team oriented environment that is fair, open, honest, humble, competitive
- Ability to hold team members, peers and supervisors accountable
- Thorough knowledge of business policies and account management practices
- Strong leadership skills, communication skills and work ethic
- Ability to evaluate and balance team and individual workload through effective time management, prioritization and organizational skills
- Ability to coach, train and develop all team members
- Ability to assess team performance and identify areas of improvement for the team and its members
Comprehensive Benefits Package:
Employees receive a competitive base salary, commission, and an exceptional benefits package including a 401(k) company matched retirement savings plan, parental leave and vacation, personal and holiday pay.
- Medical – BlueCross BlueShield Preferred Provider Organization (PPO) with a Health Savings Account (HSA)
- Dental – MetLife
- Vision – Vision Service Plan (VSP)
- Insurance – Life and Accidental Death & Dismemberment (AD&D)
Additional benefits include:
- Short-term and long-term disability
- Dependent Care Flexible Spending Account
- Education assistance
- Employee discounts on cars, electronics, travel, etc.
