Senior Manager of Operations Support- Back Office- Jacksonville

Overview

Who are we? We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

Why Us

We believe in cultivating an environment that breeds opportunity and encourages people to be the best version of themselves. Our team members see work as more than just a job—it’s a career built on passion, grit and ambition. From achieving personal success to lifting others up to do the same, we all rise together. We help people achieve their goals—and then some. Our culture is centered around making an impact. We believe in doing what we love and encouraging others to do the same. Whatever direction you’re headed, you’ll find talented, driven and passionate members of the TEKsystems family creating meaningful work.

Reporting to the Regional Controller, the Senior Manager of Operations Support (SR MOS) has two primary responsibilities: overseeing accounts receivable teams and providing sales support to their region/offices. With regard to overseeing A/R teams, the SR MOS is responsible for providing and ensuring that their teams provide the highest level of customer service, to external customers as well as corporate and field office employees. The SR MOS is a driving force in the management and collection of customer accounts. In addition, the SR MOS is responsible for the day to day leadership and development of their Managers of Operational Support (MOS) The SR MOS also acts as an escalation point for the MOS, office and account issues. Qualities include: Building team and customer relationships, developing MOS', conflict management, professionalism, the ability to employ the TEKsystems communication model as appropriate, and the ability to adapt to changes in the workplace. The other responsibility of a SR MOS is sales support. This mainly consists of fielding calls from their sales people and recruiters that have general business questions and negotiating client services agreements. This requires excellent communication and negotiating skills as the SR MOS will often be dealing with high level individuals at the client. The ability to multi-task is critical in this role as many short-term projects are funneled down to the SR MOS. 

Responsibilities

ESSENTIAL FUNCTIONS• Main point of contact for sales people in the region. Will field calls for most general business issues.• Review and negotiate client agreements• Create customer addendums for client contracts• Responsible for the leadership and professional development of their Managers of Operational Support (MOS’,) includingproviding daily feedback and quarterly performance evaluations• Escalation point and support liaison for MOS’, field office(s), and customer related issues• Responsible for ensuring MOS’ and their teams achieve their A/R goals• Responsible for the development and implementation of new processes and procedures for effective and efficient teamoperations• Act as a liaison between the regional teams and the Regional Controller

Qualifications

QUALIFICATIONS

This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills,duties, responsibilities or working conditions of the job. The job description is subject to change with or without notice, and Management reserves the right toadd, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Companyand the employee occupying the position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listedbelow are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.

EducationEducation Level Education Details Req PreferredBachelor's Degree Business Administration, Management, Accounting,Finance, Economics or equivalent, relevant experience.

Skills and AbilitiesAbility to provide a team oriented environment that is fair, open, honest, humble, competitiveAbility to hold team members accountableAbility to develop a thorough knowledge of business policies and account management practicesStrong leadership, communication and problem solving skillsStrong work ethicAbility to negotiate with senior level client contacts (legal department, contracts department, procurement,finance, etc.)Ability to evaluate and balance team and individual workload through effective time management, prioritization andorganizational skillsAbility to coach, train and develop managersAbility to assess team performance and identify areas of improvement