What are the responsibilities and job description for the Sr. OBA-Jacksonville position at TEK Systems?
Overview
About TEKsystems and TEKsystems Global Services
We’re TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges—across the globe. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change. We’re building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.
OBA Promotion Criteria:
The OBA must have 1 year of tenure and also have been ranking as Exceeds Expectations on their last performance review and/or competency review to be considered for the promotion and will go through an interview with the OBM. The NOM will present the promotion nomination to the FSG Director for approval. Candidate must have superior coaching abilities as well as exceed in all operations. Candidate must have a strong understanding of policies and operating rhythm, commitment to TEKsystems core values and dedication to the FSG overall vision and mindset.
We will review OBA promotions quarterly and the SR. CRA promotions will occur no sooner than 30 days within the role.
Responsibilities
Responsibilities:
The OBA will perform their traditional operational role and responsibilities and also be a team lead as it relates to the processes and technical components of the job. The OBA will be a strong partner to their OBS for operational escalations from both the field and the center and drive problem resolution within their team.
Sr. OBA:
- Partners with OBS group to identify operational trends, patterns and gaps along with providing solutions and advice based on role expertise
- Attend OBS meeting once a month to discuss – picks an operational agenda item for each month to discuss with OBS group
- Clear to Start Reporting
- Sends CTS reporting to TEA/TES every week
- ACT Clearance – Work Portal
- Review ACT work portal queue to ensure all items sent out before 4 p.m. (ESFs/backgrounds/drug tests) for respective OBA team; provides OBS with updates once portal is all clear
- Comment Entry
- Reviews respective OBA team candidates to ensure comment entry has been updated daily
- Coach for all hew hires
Qualifications
Qualification:
Must have 1 year of tenure and Exceeds Expectations ranking on last performance review and/or competency review.
Compensation: Salary Range for this role is $47,000-$56,000 per year Bonus. Employees also receive a benefits package including a 401(k) company-matched retirement savings plan, health plans, paid time off and holiday pay. See link below
https://www.teksystems.com/en/careers/benefits
The Company is a equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Salary : $47,000 - $56,000
