Time and Expense and Onboarding Operations Manager-Jacksonville

Overview

About TEKsystems and TEKsystems Global Services

We’re TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges—across the globe. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change. We’re building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.

Job Summary:

The Time and Expense and Onboarding Manager is responsible for the timecard and expense collection and payment for the hub as well as the day to day delivery to the business for the onboarding activities. The Time and Expense and Onboarding Manager is dedicated to meeting the expectations and requirements of internal and external customers to ensure the highest levels of customer satisfaction, operational excellence, and quality assurance. In partnership with the National Operations Manager, the Time and Expense and Onboarding Operations Manager will focus on educating, directing and holding accountable hub support personnel in the areas of operational compliance and efficiency with regards to the assigned regions.

Responsibilities

Key Responsibilites:

Process oversight

• Oversee end-to-end time capture and expense process for the assigned region, including collection, validation and adjustment of time and expense activities for the contractors deployed in the area
• Achieve excellence in operations through auditing the collection of business critical information and data integrity
• Lead efforts involved with the annual audit process of time and expense filings
• Responsible for the end-to-end onboarding process for contractors across multiple states/regions
• Initiate and review cost/benefit analysis of activities to enhance process performance
• Serve as an escalation point for complex inquiries, issues in timesheet, expense data, absence documentation etc.
• Act as key contact to all external groups which affect / are affected by the onboarding process
• Provide input to process design and drive continuous process improvement focused on standardization and quality improvement and implement changes where needed

Coaching and development

• Recruit, interview, hire, counsel and terminate hub personnel
• Coach and supervise Associate team for the given region; hold resources accountable for job function through assessing areas of strength and improvement
• Responsible for continued education and development of Associates, including regular performance assessment and goal setting
• Set expectations, ensure compliance, and recognize successes as it relates to performance management
• Partner with hub trainer(s) to reflect updates to the knowledge book and other supporting material

Hub operations

• Provide direction and support to hub work and act as liaison to corporate on escalated operations, human resource, and information systems issues
• Collaborate with National Operations Manager and provide regular feedback regarding program initiatives, best practices and make recommendations for improvements
• Assist in the creation, management and administration of incentive plans, diversity initiatives, benefit administration
• Responsible for managing staffing ratio’s as it pertains to the field and hub support
• Able to quickly analyze and respond to multiple situations, ensuring prompt resolution
• Review Key Performance Indicators (KPIs) on a regular basis and take action when necessary
• Special projects as assigned
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Supervisory or Management Responsibilities

• Executes supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Competencies:

• Strong problem solving and analytical skills
• Relationship management experience with customer focus
• Capability of working in a team oriented environment that is fair, open and honest
• Thorough knowledge of business policies and human resource practices
• Excellent leadership and interpersonal skills
• Excellent written/oral communication and interpersonal skills
• Strong decision making ability; is looked to for direction in a crisis
• Ability to initiate action in order to accomplish goals or develop self without explicit instructions
• Integrity and ability to maintain confidentiality and personal credibility
• Ability to maintain professional relationships with internal and external customers
• Ability to tackle complex issues and develop innovative, practical solutions
• Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers
• Understanding how information impacts the operating company and how data will be used to support operating company decisions
• Action and detail oriented; able to prioritize while handling multiple tasks

Qualifications:

• A minimum of 2 years Field Support Group experience preferred
• 4 years leadership preferred
• BA/BS degree in Human Resources, Business, and Accounting preferred

Personal Attributes:

• Natural team player
• Honest and open
• Self-starter
• Critical thinker
• Flexible
• Self-Aware

Comprehensive Benefits Package:

Employees receive a competitive base salary, commission, and an exceptional benefits package including a 401(k) company matched retirement savings plan, parental leave and vacation, personal and holiday pay.

• Medical – BlueCross BlueShield Preferred Provider Organization (PPO) with a Health Savings Account (HSA)
• Dental – MetLife
• Vision – Vision Service Plan (VSP)
• Insurance – Life and Accidental Death & Dismemberment (AD&D)

Additional benefits include:

• Short-term and long-term disability
• Dependent Care Flexible Spending Account
• Education assistance
• Employee discounts on cars, electronics, travel, etc.

Compensation: Position starts at $90k with a $7,500 annual bonus potential.

Salary : $7,500