Compliance Services Specialist - (Customer Service Experience)

The Compliance Services Specialist II position manages various transactional roles within the Compliance Services team including processing of new vehicle paperwork or annual registration renewals for vehicles managed by Wheels fleet management company. The specialist will cultivate relationships with DMVs and trusted vendors to ensure partnership across the industry and be well-versed and able to operate within external and internal systems and technologies to manage processing and communication. The specialist will adhere to detailed methods of tracking to ensure fleet vehicles are on the road legally with the proper license and registration. Individuals in this role will be assigned to one of the following working groups and understand the role includes flexibility to be reassigned to another team to suit the business needs to optimize customer satisfaction.

• Client is looking for candidate who has worked in a SAAS environment
• 3-5 years of previous office or customer service experience
• Use of Salesforce request management system to engage and respond to client / driver requests

SKILLS:

• Ability to speak and write clearly, confidently, and succinctly in communications with dealers, tag agencies, government agencies, and clients.
• Strong customer service skills, with the ability to interact internal/external customers with diplomacy and tact.
• Strong critical thinking skills
• Multi-task in a demanding environment, while demonstrating ability to effectively prioritize tasks and maintain a high level of organization.
• High attention to detail to ensure accuracy and ability to audit invoicing.
• Demonstrate excellent follow up and problem-solving skills.
• Complete basic math functions to calculate complex tax documents.
• Proficient with Microsoft Windows and the various software it offers. (Visio, Word, Excel, Office, Etc.)
• Proficient with web-based system and databases and knowledgeable with navigating the internet.
• Strong networking skills with the ability to negotiate cost and pricing with various vendors.
• Must be self-motivated, work well in a team environment, and demonstrate leadership qualities.