What are the responsibilities and job description for the Remote Customer Support Strategy & Operations Manager I position at TEKBERRY?
Title : Customer Support Strategy & Operations Manager I
Pay Rate : $107 / hr
Job Type : ~6-month contract
Duration : Jan Jun 2025
Location : 100% Remote
Job Code : JPC-10759 / 35601803
Tekberry is looking for a highly qualified and motivated Operations Manager to work with our client, a top-tier identity cloud software and web services company. As a W2 employee you will have access to health benefits. Benefits include health, dental, and vision (eligible on the 1st of the month following your start date).
Job Brief :
As part of the Global Programs team you will be responsible for our global virtual event strategy and deployment. Your role is to drive consistent, cohesive storytelling in-market through live & on-demand webinars, workshops and demos. You'll work closely with Regional Marketing to help them meet their demand gen goals; with Digital and MOPs to activate your virtual events; and with Campaigns, Partner Marketing and Customer Marketing to curate compelling content. This is a key strategic role aligned with demand generation with the goal of winning new business and building trusted customer relationships.
DUTIES AND RESPONSIBILITIES :
- Own global roadmap, strategy and deployment for live and on-demand webinars and virtual events
- Work with Global Campaigns to build full-funnel webinar calendar that includes industry experts, customers and Okta partners
- Optimize promotion and follow-up strategy across our marketing channels; paid, organic, email, sales outreach and social
- Scale the webinar channel through on-demand; including the ownership and maintenance of the global webinar hub
- Establish regular feedback loop with partner marketing, field marketing, digital, analytics and various cross-functional stakeholders to help inform global event strategy
- Maintain detailed and transparent reporting on all The ideal candidate must be comfortable working with both highly technical and non-technical disciplines to ensure that program inputs and requirements are transformed into appropriate outputs and results.
- Able to identify, manage, and mitigate risks, and create repeatable processes allowing scale and leverage. This person must also have knowledge of Support and Services business processes and a desire to help build the infrastructure to enable an Enterprise Class service and support organization.
As a member of the systems team within Customer Support Operations, you'll be helping to maintain and scale our support systems. You'll work cross-functionally with Support, Business Technology, and other teams at Okta to help them in making informed decisions.
You'll be involved from project inception to design through to project delivery, ensuring that the business requirements are clearly documented and implemented delivering high-quality and relevant customer experiences.
Job Duties :
Skills :
TEKBERRY OFFERS A REWARD FOR REFERRALS!
Tekberry Inc., a Soal Technologies company, is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
Tekberry, Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).
By submitting your resume, you are explicitly consenting to receive communications from our organization via text message. Rest assured all our texts are sent by real people and we look forward to a conversation with you about this job! Check out all our jobs at https : / / tekberry.com / search-jobs /
Salary : $107
