What are the responsibilities and job description for the M365 Messaging/collaboration Service Lead position at Tekcogno?
M365 Messaging & Collaboration Service Enablement & Assurance Lead
Chicago IL
Note: Only local candidates
Required Education:
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Required Qualification:
- Strong knowledge of IT governance, compliance frameworks (NIST, ISO 27001, ITIL).
- Proven experience in audit management, risk assessments, and vulnerability mitigation.
- Expertise in vendor management (Microsoft, Proofpoint, SaaS providers) and SLA/KPI enforcement.
- Strong background in incident management, root cause analysis, and playbook development.
- Experience with budget planning and financial oversight for IT services.
- Excellent leadership skills to drive accountability across technical teams.
- 8 years of experience in messaging/collaboration technologies (Microsoft Exchange, M365, Proofpoint, Zoom).
Job Responsibilities:
- Lead audits, compliance checks, and ensure adherence to regulatory standards (NIST, ISO 27001).
- Oversee disaster recovery (DR) testing, penetration testing, and risk assessments.
- Maintain security policies and enforce vulnerability management protocols.
- Manage major incident response, root cause analysis, and resolution tracking.
- Develop and maintain incident playbooks for efficient service restoration.
- Monitor Microsoft Message Center for critical updates/actions.
- Manage vendor relationships (Microsoft, Proofpoint, HCL/Wipro) to ensure SLA/KPI compliance.
- Drive continuous service improvements and cost optimization.
- Oversee budget planning and financial reporting for messaging services.
- Conduct monthly business reviews with stakeholders on performance metrics.
- Implement service optimization initiatives and risk mitigation strategies.
- Ensure alignment with ITIL best practices and organizational controls..
Job Types: Full-time, Contract
Pay: $112,213.00 - $140,000.00 per year
Application Question(s):
- What's your visa status and current location since we are looking only for locals?
Experience:
- Microsoft Exchange, M365, Proofpoint, Zoom: 8 years (Required)
- IT governance, compliance frameworks (NIST, ISO 27001, ITIL: 3 years (Required)
- audit management, risk assessments, and vulnerability: 5 years (Required)
Ability to Commute:
- Chicago, IL 60611 (Required)
Work Location: In person
Salary : $112,213 - $140,000
