Blue Yonder WMS Support Engineer

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you Role : BY WMS Support Engineer

Primary Skillset : Blue Yonder WMS

Location : New Jersey, NJ (Remote is Fine)

Detailed Job Description :

Roles and Responsibilities :

• Provide guidance and collaboration with other L1-L2-L3 WMS support team members.
• Interact with DC Operations to provide technical assistance, resolution guidance, and feedback on the functional use of the WMS application.
• Collaborate and communicate with other cross functional IT teams for support issues or system upgrades.
• Provide expertise in the initial triage of issues to determine the best course of action and escalation if required.
• Perform root cause analysis to evaluate and identify application bugs, process gaps, or areas for continual improvement.
• Provide clear evidence and issue resolution on support tickets to be able to classify / group incident trends and tracking.
• Create or add to knowledge articles to build a library of support instructions and best practices for resolutions.
• Partner with the WMS Build / Development team to understand new or enhanced features and provide hypercare support as required.
• Flexible work hours to work a Second Shift 3 pm - 11 : 00 pm EST.

Experience :

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