What are the responsibilities and job description for the Desktop Support with Field support experience position at Tekfortune Inc?
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Role : Desktop Support with Field support experience
Location : Roanoke Rapids, NC
Duration : 6 Months
Required Skills : Desktop Support, Field Support, ServiceNow, AV, Imaging
Job Description :
- Strong hands on experience needed on end user support for Windows PC and Mac related issues
- bility to assign and work on incident tickets through Service Now.
- bility to support meeting rooms including the TV's, polycom and other audio / Video conferencing hardware.
- bility to support new user onboarding and preparing necessary IT equipment's.
- bility to follow technical guides for retiring and wiping old devices (Work alongside asset manager).
- bility to follow technical guides for imaging and configuring new pcs.
- bility to work through Resolving end users issues related to hardware and software.
- Well versed in note taking and gathering information on issues for ticket in Service Now.
- Proactive mindset and eagerness to learn with enthusiasm for helping others.
- Willing to get additional training from team members or attend available trainings.
- bility to fix issues and support all flavors of client operating systems including windows and Mac
- bility to support iOS and other handheld devices.
- Knowledge of support for Microsoft Office Suite - Office 365 online and Desktop application.
Knowledge on various hardware platforms to troubleshoot and break fix hardware issues (particularly dell and Mac PC's) Working technical knowledge of many technology services to address down issues, deploy new and loaner laptops, answer questions about cabling, televisions, projectors, phones, peripherals (e.g. keyboards or mice), Mac and PC or escalation to the appropriated teams
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at
