What are the responsibilities and job description for the EUC Deskside Support position at Tekgence Inc?
Hi ,
EUC Deskside Support
St. Louis, MO (Day1 Onsite)
3 to 6 month contract
Responsibilities and Duties :
- IT Inventory management of Organization assets at Client location and annual reconciliation.
- Accountable for ensuring that a well-developed End User technology upgrade plan is maintained and executed to support the organizations capacity, performance, and availability requirements.
- Act as an escalation point for all end User related issues and ensures these are resolved in an appropriate and timely manner to meet agreed SLA expectations.
- Ensure that all operational process ( Service Desk, VIP Support, Regional Support and User Desk provisioning ) managed to support organization's SLA requirements
- Manage End User Technology upgrades as required.
- Improvements in the existing process and formulating new Processes.
- Governance for Incident at User Desk Management.
- Establish an environment where the End User Services team engages effectively with other groups with prime focus on End User Infrastructure to be resourced and delivered in a timely manner
- Ensure that a process of continuous review and improvement are inherent throughout all elements of the End User Services team
- Continually review the capability needed to support the organization in delivering on outcomes and ensure action is taken to address identified capability gaps within the End User Services team.
- Provide Leadership that inspires others to succeed and develop, and proactively share experience, knowledge and ideas.
Qualifications :
Gaurav Mote | Tekgence Inc
Direct : 469-575-8666, Ext- 145
gaurav.mote@tekgence.com
6655 Deseo Dr, Suite 104, Irving, TX , 75039
