Demo

Amazon Connect Developer

Tekgence Private Ltd
Plano, TX Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/14/2025

Role : Amazon Connect Developer

Location : Delaware, New Jersey and Plano TX (Hybrid)

Locals Preffered

Job Summary :

We are seeking a highly skilled and experienced Senior Engineer in Amazon Connect and AWS Expert to join a dynamic team and assist with migration from legacy contact center system to Amazon Connect. In this role, you will be responsible for the assessment, design, development, and implementation of complex contact center solutions leveraging Amazon Connect platform. You will work closely with cross-functional teams, including product, engineering, and operations to deliver high-quality, innovative, secure and scalable solutions that meet the evolving needs of the business in a hyper-growth environment.

Key Responsibilities :

Design, develop, and implement complex contact center solutions utilizing the full suite of Amazon Connect features, including IVR / contact flows, queues, agents, and integrations.

Develop and implement custom integrations with CRM systems (Salesforce, ServiceNow etc.,), ERP Systems, Alert & Monitoring systems and other business applications.

Optimize contact center performance by analyzing call flow data, identifying bottlenecks, and implementing improvements to reduce call handling times and improve customer satisfaction.

Configure and manage Amazon Connect features, including voice and chat capabilities, speech recognition, text-to-speech, and outbound dialing.

Stay abreast of the latest advancements in contact center technology and Amazon Connect features.

Provide technical support, troubleshoot and resolve technical issues related to Amazon Connect and its integrations.

Job Qualifications

Amazon Connect Expertise :

o Deep understanding of Amazon Connect core features and capabilities including Contact Lens.

o Proven experience in designing and implementing complex contact flows, including advanced routing logic, speech recognition, and text-to-speech using AWS LEX bots, Polly etc.

o Strong understanding of Amazon Connect's integration capabilities with other AWS Services, such as Lambda, SQS, SNS etc.

o Experience with Amazon Connect's API's and SDK's

AWS Experience :

o Solid experience with AWS infrastructure and services, including ECS, S3, Lambda, Aurora PostgreSQL, Dynamo DB etc.,

o Experience with AWS Security best practices.

CRM Integrations and 3rd Party Integrations

o Proven experience integrating Amazon Connect with various CRM system (Salesforce, ServiceNow etc.,)

o Experience with CRM API's and data models

o Good to have experience integrating with WFM systems like Verint.

Technical Skills

o Strong programming skills using Java, Spring Boot

o Experience with SQL and NoSQL databases (e.g., AWS RDS, Dynamo DB, Aurora etc.,)

o Experience working in Agile environments (Jira)

o Strong experience with DevOps practices and CICD (Terraform, Jenkins, Spinnaker, Git etc.,)

o Experience and understanding of security protocols and systems (e.g., Active Directory, IAM, SAML, SSO etc.,) in line with legal and regulatory requirements (PCI DSS, PII, HIPPA, GDPR etc.,)

o Good experience and knowledge of networking concepts and protocols especially in telephony environment.

Other Qualifications :

o Excellent problem-solving and analytical skills

o Strong communication and interpersonal skills

o Ability to work independently and as part of a team

Required Experience

5 Years of experience in Contact Center technologies and Cloud Architecture

5 Years of hands-on experience Amazon Connect and AWS

2 Years of experience using Terraform

Nice to have

Experience with Genesys On-Premises contact center system

Experience with contact center migrations

Experience with cloud migrations

Experience with AI / ML technologies especially AWS Transcribe, Bedrock, Comprehend, Sagemaker etc

Related AWS Certifications

Required Education

Bachelor's degree in computer science, Information Systems, or equivalent education or work experience

Tekgence is an equal opportunity employer. Applicants must be authorized to work in the U.S. U.S. citizens and Green Card holders are strongly encouraged to apply.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Amazon Connect Developer?

Sign up to receive alerts about other jobs on the Amazon Connect Developer career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$117,024 - $149,811
Income Estimation: 
$137,568 - $176,908
Income Estimation: 
$127,470 - $161,562
Income Estimation: 
$160,453 - $202,074
Income Estimation: 
$94,567 - $126,847
Income Estimation: 
$79,882 - $99,769
Income Estimation: 
$105,207 - $132,120
Income Estimation: 
$94,567 - $126,847
Income Estimation: 
$68,048 - $83,238
Income Estimation: 
$79,882 - $99,769
Income Estimation: 
$94,567 - $126,847
Income Estimation: 
$105,207 - $132,120
Income Estimation: 
$127,470 - $161,562
Income Estimation: 
$94,567 - $126,847
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Tekgence Private Ltd

Tekgence Private Ltd
Hired Organization Address San Jose, CA Full Time
Role : Salesforce Business Analyst Location : San Jose, CA (Onsite in hybrid) Duration : Contract Job Description : Mini...
Tekgence Private Ltd
Hired Organization Address AK Full Time
Job Title : Golang Developer Location : Remote Duration : Long Term Tech Skill set : Cloud Native Application Developmen...
Tekgence Private Ltd
Hired Organization Address AK Full Time
Job Title : Golang Architect Location : Remote Duration : Long Term Tech Skill set : Cloud Native Application Developmen...
Tekgence Private Ltd
Hired Organization Address AK Full Time
DESIRED SKILLS AND EXPERIENCE : Over all 14 Years and 8 years on Big data technology, Data warehousing, Data modeling an...

Not the job you're looking for? Here are some other Amazon Connect Developer jobs in the Plano, TX area that may be a better fit.

Amazon Connect Developer

NAM Info Inc, Plano, TX

Amazon Connect Developer

Alchemy Software Solutions LLC, Plano, TX

AI Assistant is available now!

Feel free to start your new journey!