What are the responsibilities and job description for the Customer support/Order management -Manufacturing position at Tekgroup?
Job Summary
Will oversee the customer service operations, ensuring excellent service delivery and customer satisfaction. This role requires strong communication skills and the ability to manage a team effectively.
Responsibilities
- Manage and lead the customer care team to deliver exceptional service
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries or complaints
- Monitor team performance and provide coaching and feedback
- Collaborate with other departments to improve overall customer experience
- Utilize data to analyze trends and identify areas for improvement
Experience
- Proficient in phone etiquette and handling customer inquiries
- Experience in customer support, sales, or related field
- Strong communication skills to effectively communicate with customers and team members
- Ability to multitask, prioritize, and manage time efficiently
- Familiarity with office software and computerized systems
Job Type: Contract
Pay: $25.00 - $30.00 per hour
Education:
- Bachelor's (Preferred)
Experience:
- Order management system: 5 years (Preferred)
- manufacturing Industry: 5 years (Preferred)
- Customer support-Account management: 5 years (Preferred)
Work Location: In person
Salary : $25 - $30
