What are the responsibilities and job description for the Oracle RightNow Service Cloud Consultant position at TekisHub Consulting Services?
Job Details
Title: Oracle RightNow Service Cloud Consultant
Work Location: Richardson, TX 75082
Detailed JD (Roles and Responsibilities)
Extensive experience with Oracle RightNow Service Cloud implementation, customization, and support.
Strong proficiency in PHP, .NET, JavaScript.
Good hands-on experience with OSvC BUI as well as Agent Desktop Experience in developing Custom Scripts, Custom Processes (Event Handlers), workflows, business rules, and integrations with OSvC.
Expertise in using REST APIs for integration with external systems Understanding of email configurations and mailbox management in OSvC.
Familiarity with JavaScript, HTML and CSS used in OSvC Customer Portal Strong problem-solving skills, with the ability to troubleshoot complex issues.
Familiarity with Oracle Service Cloud modules such as Knowledge Advanced, Guided Assist, and case routing.
Strong communication skills and ability to work effectively with cross-functional teams.
Preferred:
Certifications in Oracle RightNow or related technologies.
Experience with additional Oracle Service Cloud modules or integrations.
Knowledge of Agile development methodologies.
Mandatory skills
Extensive experience with Oracle RightNow implementation, customization, and support.
Strong proficiency in PHP, .NET, JavaScript.
Good hands-on experience with OSvC BUI as well as Agent Desktop Experience in developing Custom Scripts, Custom Processes (Event Handlers), workflows, business rules, and integrations with OSvC.
Expertise in using REST APIs for integration with external systems Understanding of email configurations and mailbox management in OSvC.
Familiarity with JavaScript, HTML and CSS used in OSvC Customer Portal Strong problem-solving skills, with the ability to troubleshoot complex issues.
Familiarity with Oracle Service Cloud modules such as Knowledge Advanced, Guided Assist, and case routing.
Strong communication skills and ability to work effectively with cross-functional teams.
Desired/ Secondary skills
Certifications in Oracle RightNow or related technologies.
Experience with additional Oracle Service Cloud modules or integrations.
Knowledge of Agile development methodologies.
Detailed JD (Roles and Responsibilities)
Extensive experience with Oracle RightNow Service Cloud implementation, customization, and support.
Strong proficiency in PHP, .NET, JavaScript.
Good hands-on experience with OSvC BUI as well as Agent Desktop Experience in developing Custom Scripts, Custom Processes (Event Handlers), workflows, business rules, and integrations with OSvC.
Expertise in using REST APIs for integration with external systems Understanding of email configurations and mailbox management in OSvC.
Familiarity with JavaScript, HTML and CSS used in OSvC Customer Portal Strong problem-solving skills, with the ability to troubleshoot complex issues.
Familiarity with Oracle Service Cloud modules such as Knowledge Advanced, Guided Assist, and case routing.
Strong communication skills and ability to work effectively with cross-functional teams.
Preferred:
Certifications in Oracle RightNow or related technologies.
Experience with additional Oracle Service Cloud modules or integrations.
Knowledge of Agile development methodologies.
Mandatory skills
Extensive experience with Oracle RightNow implementation, customization, and support.
Strong proficiency in PHP, .NET, JavaScript.
Good hands-on experience with OSvC BUI as well as Agent Desktop Experience in developing Custom Scripts, Custom Processes (Event Handlers), workflows, business rules, and integrations with OSvC.
Expertise in using REST APIs for integration with external systems Understanding of email configurations and mailbox management in OSvC.
Familiarity with JavaScript, HTML and CSS used in OSvC Customer Portal Strong problem-solving skills, with the ability to troubleshoot complex issues.
Familiarity with Oracle Service Cloud modules such as Knowledge Advanced, Guided Assist, and case routing.
Strong communication skills and ability to work effectively with cross-functional teams.
Desired/ Secondary skills
Certifications in Oracle RightNow or related technologies.
Experience with additional Oracle Service Cloud modules or integrations.
Knowledge of Agile development methodologies.
Regards
Ajith Kumar
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