What are the responsibilities and job description for the Technical Support (Devices/VPN Troubleshooting and Ticketing) || Plano, TX position at TekisHub Consulting Services?
Job Details
Job Role: Technical Support (Devices/VPN Troubleshooting and Ticketing)
Location: Plano, TX Onsite
- Troubleshooting / Support Experience/Knowledge with Toughbook
- Troubleshooting domain related connectivity issues
- Troubleshooting general network issues
- Troubleshooting VPN related issues
- Troubleshooting iOS related issues (iPhone and iPad) will be plus
- Troubleshooting InTune or other MDM system related issues will be plus
- Need RDS (Remote Desktop Support) engineer
- The RDS Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting FCR
- To provideL1 and L1.5 support; answering support queries via phone, email, Chat and Web from end user or SD L1 team
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- Logging / verifying customer details
TekisHub, an EEO Employer
We value diversity and are dedicated to fostering an inclusive workplace of Equal Employment Opportunity where everyone is empowered to succeed. All employment decisions are based on qualifications, merit, and business needs.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
