What are the responsibilities and job description for the Technical Support position at TekisHub Consulting Services?
- Minimum 1.5 yrs. hands on experience as deskside/Onsite support/local IT engineer
- Experience in Providing Hands & feet Support for Network and Datacentre Equipment's/Devices CCNA or Equivalent experience / knowledge
- Strong Microsoft Operating System installation(Win 7 & Win10/11) and troubleshooting skills
- Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
- Strong desktop support knowledge including hardware, software, and networking concepts PC / Laptop hardware repair experience. Ability to achieve HP Repair Certification
- Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
- Basic understanding of Audio/Video equipment and conference room setup
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Remote desktop connectivity applications like SMS, Bomgar, Live Meeting, and Windows Native tools tool. Escalations
- Troubleshoot and assist end users with mobile device setup, activations, and performance issues.
- Handheld – Blackberry, Android & IOS support knowledge
- Strong Customer service skills
- Strong written and verbal communication skills
- Good Understanding of ITIL processes
- Hand on Experience on ITSM tools like Service Now
Job Type: Contract
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
Work Location: On the road
Salary : $21 - $23
