What are the responsibilities and job description for the SERVICE SUPPORT ANALYST position at TekJobs?
Required Skills: understanding software and hardware issues, solving client problems, ServiceNow call tracking system
Job Description
Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware - Required - 7 Years
Ability to identify trends and makes suggestions for technical modifications to solve future problems - Required - 7 Years
Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction - Required – 7 Years
Ability to document solutions that solve client problems and clearly presents these solutions - Required – 7 Years
Analysis of technical and user documentation for technical assistance and support Required – 7 Years
Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters – Required – 7 Years
Demonstrates a customer orientation and effectively communicates verbally and in writing – Required - 7 Years
Demonstrates initiative in solving problems associated with projects and daily work – Required - 7 Years
Demonstrates knowledge and a working experience with ServiceNow call tracking system
