What are the responsibilities and job description for the Tier 2 Technician position at Tekmanagement Inc.?

Job Description

Join Our Growing Team as a Tier 2 Technician!

Are you a problem-solver with a passion for technology and a commitment to exceptional customer service? Do you thrive in a fast-paced collaborative environment where your expertise makes a real impact? Tekmanagement is hiring a skilled Tier 2 Technician to join our team and provide top-tier technical support to our valued clients. If you're ready to be part of a company that values integrity, accountability, and professional growth, we want to hear from you!

Why Tekmanagement?

At Tekmanagement, we’re more than just an IT service provider — we’re trusted partners in our clients' success and community. Our Southern Oregon based team is dedicated to providing cutting-edge solutions with a focus on excellence, reliability, and strong customer relationships. We foster a supportive and growth-oriented work culture where every team member is empowered to excel.

About Tekmanagement :

Tekmanagement Inc. has been a trusted provider of IT support to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2022 and 2024 survey, we pride ourselves on fostering a culture of collaboration, innovation, and excellence.

Your Role :

As a Tier 2 Technician , you’ll be the backbone of our technical support team, ensuring customers receive prompt, effective solutions to their IT challenges. You’ll play a key role in maintaining our high service standards, following best practices the Tekmanagement way while contributing to our collaborative culture.

This is a full-time position (Monday–Friday, 7 AM–5 PM) and participation in an on-call rotation to meet peak client needs. You’ll spend approximately 75% or more of your time on billable work and will be responsible for accurate and timely documentation in our ConnectWise system.

Key Responsibilities :

Technical Expertise : Provide advanced troubleshooting for managed IT services, cloud solutions, cybersecurity, and networking issues.
User Management : Support Active Directory, Office365 Entra / Azure AD, Role-Based Access Control, and Office365 Endpoint Management (InTune).
Networking & Security : Configure and troubleshoot VLANs, NAT policies, DHCP, SMB / CIFS, protected wireless networks, and other advanced networking concepts.
System Migrations : Execute seamless transitions for users, ensuring smooth profile and application migrations.
Customer Service Excellence : Deliver outstanding service, ensuring customer satisfaction, upholding SLAs, and exceeding performance goals.
Process Optimization : Develop and maintain standard operating procedures the Tekmanagement way to enhance service delivery efficiency.
Collaboration & Culture : Work closely with internal teams, fostering a culture of teamwork, integrity, and service excellence.
Documentation & Reporting : Maintain accurate records of client environments and analyze feedback to drive improvements.

What We’re Looking For :

We need a tech-savvy, service-oriented professional with strong problem-solving skills and the ability to work effectively under pressure with 3-5 years of equivalent industry experience. The ideal candidate will possess :

Technical Competencies :

Deep understanding of modern IT environments, including cloud computing and cybersecurity.

Hands-on experience with Active Directory, Office365 Entra / Azure AD, MDM platforms, and advanced networking.

Ability to effectively communicate technical concepts to both clients and team members.

Key Traits & Skills :

Customer Focus : Passion for helping others and delivering exceptional service.

Critical Thinking : Ability to analyze, troubleshoot, and resolve complex IT issues efficiently.

Adaptability : Thrive in a fast-paced environment and adjust to changing client needs.

Collaboration : Work seamlessly with peers, leadership, and clients to achieve success.

Time Management : Prioritize workload effectively, balancing multiple tasks with attention to detail.

Professional Growth : Commitment to continuous learning and obtaining relevant certifications.

Core Values We Live By :

Integrity & Honesty : Do the right thing, even when no one is watching.

Humility : Acknowledge strengths, seek guidance when needed, and remain open to learning.

Empathy & Service-Mindedness : Prioritize the needs and well-being of clients and colleagues.

Accountability & Dependability : Take ownership of your work and be someone your team can count on.

Positivity & Leadership : Inspire and uplift those around you, contributing to a healthy work environment.

Why You’ll Love This Job :

Impactful Work : Your expertise will directly contribute to client success and business continuity.

Supportive Team : Work alongside passionate professionals in a collaborative environment.

Career Growth : Expand your skills and advance your career with training and certification opportunities.

Competitive Compensation : Enjoy a rewarding career with a company that values your contributions.

Job Type – FT Non-exempt

Compensation : $ 24 - $32 / hr. DOE

Benefits :

Work for a growing, family-oriented company.

Medical benefits.

Vision benefits.

Dental benefits.

Employee retirement savings plan.

Paid time off.

Professional development assistance.

Investment in your success.

Company Description

Tekmanagement Inc. has been providing IT support to businesses in Southern Oregon and Northern California for over 40 years. We are recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2022, 2024 and 2025 survey.

Company Description

Salary : $24 - $32

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