What are the responsibilities and job description for the Onboarding Quality Control Analyst position at TekNavigators Staffing?
Quality Control Analyst- Onboarding
Irving, TX or Des Moines, IA – hybrid onsite 3 days office/2 days home
Contract-to-Hire (Strong likelihood of becoming permanent)
This role will focus on data entry, account boarding, quality control, and peer review, ensuring accuracy and compliance in the account setup process within Merchant Services Operations
Qualifications:
- Experience in merchant services, payments, or financial services account boarding.
- Strong background in data entry, quality control, and peer review.
- High degree of professionalism with strong communication skills
- Detail-oriented with excellent problem-solving and process improvement skills.
- Ability to work under tight deadlines in a fast-paced environment.
- Proficiency in Microsoft Office (Excel, Word, Outlook); experience with account boarding systems a plus.
Key Responsibilities:
- Perform data entry, account boarding, and quality control checks for new merchant accounts.
- Conduct peer reviews to ensure accuracy and adherence to regulatory and compliance requirements.
- Help develop and implement the 100% QC process for Add Locations Work to improve accuracy and cycle times.
- Communicate to peers to ensure understanding of errors and proper process for remediation
- Monitor account boarding workflows and recommend process improvements to enhance speed and accuracy.
- Work closely with leadership to provide updates on quality trends, escalations, and headcount discussions.
