What are the responsibilities and job description for the IT Support Analyst position at Tekniforce?
Job Details
We are looking for an IT Support Analyst. This is an on- site full-time permanent hire role in Greenville and Raleigh, North Carolina with our client. You will be going to both offices as needed by the company and must be willing to commute to either location.
Responsibilities for an IT Support Analyst:
- Respond to phone calls, ticket submissions, and deskside support in order of priority. Ticket triaging, proper ticket prioritization, and timely customer communication skills required.
- Must be highly organized and good communicator
- Proper time management skills will be required to juggle the many support calls (written tickets, verbally, and/or in-person)
- Work with Hardware vendors to acquire, image, deploy, and ship pc's to corporate support locations.
- Maintain knowledge and build experience in technical challenges and recommend solutions as deemed appropriate
- Coordinate implementation of system changes, upgrades, and modifications according to business needs to include proper change management
- Self-directed and motivated to ensure quality customer support and proactive maintenance of the Corporate IT environment
- You have acquired a broad knowledge of all systems and have become a Subject Matter Expert in one or more disciplines within the IT field (Systems Admin, Network Admin, Security, Telecom etc)
- Superior customer support and ability to work with a diverse group of personalities
Required skills as an IT Support Analyst:
- 5 years of experience with technical support and problem solving
- Bachelor's degree preferred, preferably in an IT or Systems Administration discipline
- Proven ability to work autonomously, identifying problems, and solving independently
- Previous experience within wireless retail, technical services, telecom, or similar technology preferred
- Ability to work after hours and on weekends
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