What are the responsibilities and job description for the Site Manager position at TeKnowledge?
We're seeking a Site Manager to oversee and drive operational excellence at our TeKnowledge locations. This role will play a critical part in managing site performance, aligning with business objectives, and ensuring teams are empowered to deliver exceptional customer experiences. As a strategic leader, the Site Manager will collaborate with Business Line Leaders and the Country Operations Leader to drive efficiency, engagement, and long-term success.
The Site Manager is responsible for overseeing and monitoring site performance, ensuring seamless collaboration between Operations and Business Enablement leaders. The role involves building, motivating, and developing teams while ensuring business sustainability. The Site Manager will also ensure teams have the necessary support and resources to deliver outstanding customer service experience.
Accelerating Progress. Securing Futures.
At TeKnowledge we help governments, businesses, and technology providers not only navigate but thrive in today’s complex technology landscape. Our services provide unparalleled value and impact to our clients across cybersecurity, advanced technical skilling, and enterprise technical support. We are committed to enabling technology, AI, CX, and security, uniquely positioning us in the market, and ensuring our customers are equipped to achieve their strategic goals.
Compensation for this position ranges from $109,800.00 - $122,000.00 annually. TeKnowledge provides medical, dental and vision options for each employee.
Responsibilities :
- Ensure the smooth functioning of all facility operations, including maintenance, security, and safety protocols, to provide a safe and efficient working environment.
- Supervise and coordinate the activities of facility staff, contractors, and vendors, ensuring optimal use of resources and adherence to budgetary constraints.
- In partnership with Human Resources, develop, implement, and monitor compliance with health, safety, and environmental regulations, as well as company policies and procedures, to maintain high standards of operational excellence.
- Ensure alignment and collaboration between Operations and Business Enablement leaders.
- Plan and prioritize staffing, organizational, and client requirements.
- Manage headcount and coordinate with Global Managers to update quotas, targets, and team structures.
- Attend regular operational and business review meetings.
- Oversee site-wide metrics, ensuring accountability for key performance indicators (KPIs).
- Serve as an escalation point for operational issues when needed.
- Analyze reports and implement action plans to meet operational and strategic objectives.
- Diagnose process inefficiencies and propose improvements at both operational and business levels.
- Develop, implement, and maintain business processes.
- Drive performance management and people development initiatives.
- Define and execute culture and engagement strategies at the site level.
- Oversee onboarding and training programs to ensure employee success.
- Manage the site budget and ensure financial targets are met.
Qualifications :
Empowering Leadership and Innovation
At TeKnowledge, we are committed to fostering a culture of inspiring leadership and innovation. Our core leadership competencies are integral to our success :
Inspire : We prioritize creating an inclusive environment, leading with purpose, and acting with integrity and respect.
Build : Our leaders own business growth, drive innovation, and continuously strive for excellence.
Deliver : We focus on setting clear priorities, embracing agility and change, and fostering collaboration for growth.
We are looking for talented individuals who embody these competencies, are ready to grow, and are eager to contribute to our dynamic team. If you are passionate about making a meaningful impact and excel in a collaborative, forward-thinking environment, we invite you to apply and help us shape the future.
Salary : $109,800 - $122,000