Sr. IT Support Analyst

Job Description

The Senior IT Support Analyst role is to ensure that the operations of the Service Desk standards are being met and that end users are receiving the appropriate assistance in a timely manner. This includes the responsibility of facilitating all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Service Desk functions with other IT resources. The Senior IT Support Analyst will also contribute to problem resolution by providing Tier 1, Tier 2 and occasionally Tier 3 resolutions to our clients - primarily through remote intervention.

Essential Duties and Responsibilities include the following :

• College diploma or university degree in the field of business administration, computer science, or management information systems and / or 5 years related work experience.
• Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Working knowledge of programming languages.
• Working knowledge of network and PC operating systems.
• Working knowledge of current network hardware, protocols, and standards. Working knowledge of software widely used by majority of employees.
• Pursue personal and professional development. Comply with E&O, legal and regulatory requirements.
• Ability to effectively coordinate and work with Applications and Infrastructure teams. Optimization of existing processes for best customer service.
• Adherence to the Service Level Agreements (SLA's) set in place between support and the business. Working knowledge of an ITSM application and workflow processes.
• Ability to provide IT Orientation to newly hired staff.

Minimum Qualifications Required to Successfully Perform the Essential Job Duties :

Knowledge and Skill in :

Other Qualifications :

Physical Demands Required to Successfully Perform the Essential Job Duties :

While performing the responsibilities of the position, the employee is required to talk and hear. There is frequent need for the employee to stand, sit, walk, use repetitive small motor activity, use hands and fingers, and reach with hands and arms. The employee is occasionally required to climb or balance, and to stoop, kneel, crouch or crawl. The employee may also need to lift items occasionally. Vision abilities required by this job include close vision. While performing the duties of this job, the employee may be required to drive and travel unaccompanied in diverse weather conditions and to drive at night. This position requires a high energy level and the ability to handle stress-related situations on a daily basis. The noise level and climate in the work environment is moderate.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of experience, skills, efforts, duties, responsibilities or working conditions associated with the position.

TekRecruiter is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. TekRecruiter will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.