Field Service Technician - Support Engineer Level 1

Responsibilities:
1. Onsite Support:

• McDonough, GA:
  • Provide regular onsite support for the client located in McDonough.
  • Perform hardware and software installations, maintenance, and troubleshooting.
  • Address network issues, system outages, and other technical problems that require physical presence.
  • Conduct onsite assessments, installations, and urgent repairs that cannot be handled remotely.

• Offer remote assistance to Kampack Inc. McDonough client via phone, email, or remote desktop applications.
• Manage and resolve tickets through a helpdesk system, providing timely and effective solutions.
• Monitor client systems proactively to identify and resolve issues before they escalate.

• Onsite in McDonough, GA:
  • The tech's time will be spent providing onsite and or remote support in McDonough. This includes routine visits, scheduled aintenance, and emergency responses.

• Regular communication with clients to update them on issue status, scheduled maintenance, and any potential system upgrades or changes.
  • Coordination with the Tekscape support team to escalate issues as necessary and ensure comprehensive support coverage.
  • “Off Hours” Coverage needs: From time-to-time projects and/or site outages may require support from the field technician outside of “normal” business hours typically M-F 9am-5pm. Tekscape expectations of the field technician is that he/she will make themselves available to support the client during these emergencies or extenuating circumstances whenever possible and circumstances allow. 
• Professional Development:
  • Tekscape encourages continuous training and development opportunities to stay updated with the latest technologies and best practices in IT support and maintenance.