Deskside Support Technician

Job Description:

· Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers

· Use diagnostic tools to troubleshoot problems associated with network

· Connectivity, and workstation hardware/software

· Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software

· Installing Printer drivers, IP Printing/Cloud Printing

· OneDrive Setup and migrations w/ OneNote Cloud Sharing

· Attempt Data Recovery on failed systems

· Troubleshoot Encryption issues

· Troubleshoot Password issues

· Windows troubleshooting, applying OS updates, encryption, and Office for employees using iPlanet and O365

· Windows LAN / WAN connectivity troubleshooting

· Ready and assist with video conferencing equipment

· Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out

· Take ownership and responsibility of queries, issues and problems assigned to

· the Desktop Support Engineers

· Escalate issues and involve experts wherever required in order to resolve issues

· as quickly as possible.

· Ability to maintain composure with challenging customers

· Cell support – tech setup/troubleshooting of cell phones (non mgmt. included)

· Setup and troubleshoot

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Expected hours: 8 per week

Schedule:

• 8 hour shift

Experience:

• Desktop support: 2 years (Required)
• Windows: 1 year (Preferred)

Ability to Commute:

• Albany, GA 31701 (Required)

Ability to Relocate:

• Albany, GA 31701: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20