Employment type Full Time or Contract
Job Title Program Manager Delivery and Release
Job Location Pittsburgh, PA / Dallas, TX
Duration FTE or Contract
Experience level 10
Mandatory Skills Program Manager Delivery and Release
Job Description
The Role
Responsibilities :
- Delivery & Release Planning
Collaborate with Product Teams to define product scope, milestones, and release schedules.
Develop and track release plans, ensuring alignment with business goals and technical feasibility.Identify and mitigate risks, dependencies, and bottlenecks that could impact delivery timelines.Change & Release ManagementCreate and manage Change Requests (CRs) in ServiceNow, working closely with development teams.
Update and track CR progress, ensuring all necessary approvals and documentation are in place.Present Change Requests in Change Advisory Board (CAB) meetings and follow up to get approvals.Coordinate with engineering, QA, and operations teams to ensure successful release deployments.Stakeholder Communication & CoordinationConduct release calls, providing real-time updates to stakeholders, leadership, and cross-functional teams.
Act as a liaison between business, development, and operations teams to align expectations and resolve conflicts.Communicate risks, dependencies, and release status updates effectively to all stakeholders.Risk & Dependency ManagementProactively identify and address potential risks and issues impacting releases.
Develop contingency plans to mitigate risks and escalate critical issues when necessary.Work closely with cross-functional teams to ensure smooth execution of product releases.Process Improvement & ComplianceContinuously improve release management processes, ensuring best practices and compliance with organizational policies.
Establish KPIs and metrics to measure release efficiency, success rates, and process improvements.Ensure compliance with regulatory and security guidelines during release cycles.Requirements : You are :
Experience : 7 years in Release Management, Delivery Management, or a related role in an Agile / DevOps environment.Technical Knowledge : Hands-on experience with ServiceNow for Change Requests, version control, and deployment processes.Process Expertise : Strong understanding of Agile, CI / CD, ITIL processes, and software development lifecycle (SDLC).Stakeholder Management : Excellent communication and presentation skills, with experience handling CAB meetings and executive updates.Risk & Issue Management : Proven ability to identify, track, and mitigate risks and dependencies within release cycles.Leadership & Collaboration : Ability to drive cross-functional teams and influence decision-making across technical and business teams.Tools & Technologies : Experience with ServiceNow, JIRA, Confluence, and other release management tools.Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
