What are the responsibilities and job description for the Product Manager Onboarding, Servicing & Fulfillment for Pittsburgh, PA/ Dallas, TX location position at TekShapers?
Job Details
Employment type Full Time or Contract
Job Title Product Manager Onboarding, Servicing & Fulfillment
Job Location Pittsburgh, PA/ Dallas, TX
Duration FTE or Contract
Experience level 10
Mandatory Skills Product Manager Onboarding, Servicing & Fulfillment
Job Description
The Role
Responsibilities:
- Define and implement the product strategy for Onboarding, Servicing, and Fulfilment within the banking sector, ensuring alignment with regulatory standards and business objectives.
- Analyze and map the customer journey for banking products to identify key touchpoints and areas for improvement in onboarding and servicing processes.
- Collaborate with internal stakeholders, including compliance, risk management, operations, sales, and customer support, to gather insights and requirements for product development.
- Ensure that all onboarding and servicing processes comply with relevant banking regulations (e.g., KYC, AML) and internal policies.
- Prioritize the product backlog based on customer needs, business priorities, and regulatory requirements, ensuring that features are well-defined and ready for development.
- Create detailed user stories and acceptance criteria that reflect the needs of both customers and the bank, ensuring a seamless onboarding and servicing experience.
- Work closely with design, engineering, and QA teams to deliver high-quality product features on time and in accordance with specifications.
- Define, monitor, and analyze key performance indicators (KPIs) to assess product performance, customer satisfaction, and operational efficiency.
- Stay updated on industry trends, competitive landscape, and best practices in banking to inform product development and drive innovation.
- Develop and deliver training materials for internal teams and customers to ensure effective utilization of banking products and services.
- Gather feedback from users and stakeholders post-launch to identify areas for enhancement and optimization in onboarding and servicing processes.
Requirements:
You are:
- 10 years of experience as a Product Manager or similar role in the banking or financial services industry, with a focus on onboarding, servicing, and fulfilment.
- Strong understanding of banking regulations, compliance requirements, and best practices in customer onboarding and servicing.
- Excellent analytical and problem-solving abilities, with a strong focus on customer outcomes.
- Exceptional communication and interpersonal skills, with the ability to lead cross-functional teams and influence stakeholders.
- Proficiency in product management tools (e.g., JIRA, Trello, Confluence) and data analysis tools (e.g., Excel, SQL).
- Ability to manage multiple projects and priorities in a fast-paced and evolving environment.
Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
