What are the responsibilities and job description for the ServiceNow Architect for Contract role need local in TX location position at TekShapers?
Job Details
Servicenow Architect
Location :6 Months
Duration : Houston, TX
Experience : 12 Years
Day one onsite
Responsible for part of the full project lifecycle with a primary focus on business value and benefit realization.
Job Description:
- Minimum 7 years of experience consulting and designing implementations of ServiceNow suite for multiple enterprises, including specifically Incident Management, Change Management, Service Request Management, Service Level Management, Asset & Configuration and CMDB.
- Minimum 7 years of experience ITIL process and/or operational support in the areas of Service Desk, Incident, Problem, Change, Asset & Configuration, Service Level and/or Service Request Management
- More than 4 successful customer/client implementations that included multiple core ITIL processes
- Experience extending Service Now applications with customizations and added functionality while maintaining the integrity of the applications. Experience with full lifecycle development for customizations including Design, Development, Test, Migration and Documentation of the custom work.
- Strong written and verbal communication skills supporting customer consulting for people/process/technology
- ServiceNow admin certification
- ITIL Foundation certification
The Architect is expected to:
- Lead development of Configuration Design Documents (CDD) that enable service delivery per SOW parameters, within the boundaries of Birlasoft standards, and the capabilities of the standard Birlasoft toolset Primarily on ServiceNow.
- Analyzes agreed solution, contract, SOW
- Conducts client requirement workshops to gather client-specific needs, Conducts rapid-prototyping workshops in select subject areas
- Creatively applies deep knowledge of the range of standard technical capabilities to design specific effective/efficient client configuration.
- For non-standard solutions, build functional requirements definition and use cases as input into customization requests
- Coordinate the involvement of other subject matter experts for areas such as Birlasoft Customer Portal, B2B integrations, Architecture and Engineering
- Document definitive designs requirements, stories in sufficient detail for execution by the technical implementations team
- Drive and assist the account team to obtain consensus and signoff of specified data and agreement to the design
- Through transition, until steady state is achieved, provide support on the accuracy and integrity of the design and data collected. Support is provided to Technical Implementations team, UAT Testers, Training and Operations.
- Identify opportunities to streamline the design process by participating in Lessons Learned exercises or reviews.
"Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law."
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